Service BDC Representative

• Communicate effectively with our customers via Phone, Internet or Text
• Check Karma frequently and respond to customer inquiries immediately
• Learn and follow the scripting required by our process
• Set appointments for our customers
• Study, learn and understand our maintenance we offer
• Learn and maintain a thorough knowledge of Dealership policies, products and procedures
• Establish personal goals that are consistent with the productivity requirements of the Dealership
• Maintain a professional appearance
• Make 100+ Outbound Phone Calls every day
• Learn and follow our scripted process for making and receiving phone calls
• Work as part of our team
• Record all work inside our CRM and XTime
• This position does work as late as 7pm during the week and Rotate Saturdays
• This position answers incoming phone calls from customers
• You will be setting service appointments for Mercedes Benz customers for our Services advisors at the dealership

• At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience
• Language Skills Ability: Read, write and understand short correspondence
• Read and interpret safety rules, guidelines and general business operating instructions
• Read, type and understand proper grammar in written/typed communication
• Reasoning Ability: Apply a common sense understanding to carry out instructions
• Solve practical problems and come up with solutions to the simple challenges
• Must have and maintain a great attitude

Bi-lingual is a plus

• Health, Dental, Vision, Life and Disability Insurance
• 401(k) with company match
• Paid Time-off
• Employee stock purchase plan
• Employee vehicle purchase program