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Service BDC Agent

United States, Owings Mills Employment contract 16.20 - 18.00 USD / Hour · Job Posted January 20, 2026
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Job Description

Honda of Owings Mills is looking for a Service Business Development Center Agent to join our team. A Service BDC Agent should be passionate about customer service, take pride in their work and enjoy being part of a winning team that cares about employees.

Job Responsibility

  • Receive inbound service calls
  • Contact present customers (phone, email) to maintain and improve customer loyalty
  • Develop pipeline of service opportunity leads through networking, cold calling, and referrals
  • Customer Satisfaction follow up calls
  • Appointment confirmations and reminders
  • Missed appointment follow up
  • Declined services follow up
  • Any additional duties assigned by manager
  • Stay up to date on active service specials and ongoing Honda manufacture recalls
  • Properly inform and advise customers on what to expect with their service appointments
  • Outstanding Customer Service

Requirements

  • Auto dealership Internet or Business Development Center (BDC) experience is a plus
  • Superior communication and customer service skills
  • Solid working knowledge of the Internet
  • Maintaining a positive, can-do attitude
  • High School Diploma or equivalent

Nice to have

Auto dealership Internet or Business Development Center (BDC) experience is a plus

What we offer

  • Market Leading Pay, based on experience, Plus Bonuses
  • A Great Working Environment with the Latest Equipment
  • Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Pinnacle Awards Program

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