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Service Availability Representative Bilingual I

https://www.randstad.com Logo

Randstad

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Location:
Canada , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

23.50 CAD / Hour
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Job Description:

We are seeking five highly motivated and technically proficient Bilingual (French/English) Service Availability Representatives to join our Employee Enablement team in London, Ontario. This is a first-level technical support (Service Desk) position dedicated to resolving technology-based incidents for internal colleagues across the enterprise. You will be responsible for conducting first-level analysis, troubleshooting hardware/software issues, and ensuring seamless service delivery. This is a 2-year contract with a strong potential for permanent conversion. It is an excellent opportunity for IT professionals to grow within a leading global organization.

Job Responsibility:

  • Technical Troubleshooting: Respond to a variety of inbound colleague calls and emails regarding hardware, software, and application issues
  • Incident Management: Ensure accurate and detailed problem documentation and ticketing for every interaction
  • Analysis & Resolution: Conduct first-level analysis to resolve end-user incidents within established timeframes
  • Escalations: Provide timely escalation and follow-up with support groups
  • identify and escalate wide-impact outages
  • System Monitoring: Monitor resources to ensure availability associated with business applications and technology
  • Compliance: Follow established procedures and standards, including Disaster Recovery and Business Recovery Plans

Requirements:

  • Absolute fluency in French and English (read, speak, and write)
  • Experience in technical support, troubleshooting, or related IT education
  • Above-average computing and navigational skills with a general understanding of PC hardware and components
  • Proficiency in Microsoft O365 (Word, Excel, OneNote, PowerPoint, Teams)
  • Exceptional interpersonal and problem-solving skills
  • Ability to type at least 35 words per minute
  • Associate’s degree in a computer-related field or equivalent professional training

Nice to have:

  • Experience with enterprise ticketing systems
  • IT certifications (e.g., A+, Network+, etc.)
What we offer:
  • Long-Term Stability: A rare 2-year contract offering deep exposure to enterprise IT environments
  • Career Growth: Significant opportunity for conversion to a permanent, full-time position
  • Professional Development: Build proficiency in advanced banking applications and technical support skills
  • Collaborative Culture: Work within a supportive team that encourages feedback and continuous improvement

Additional Information:

Job Posted:
March 25, 2026

Expiration:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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