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Service Assurance Specialist

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Namirial

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Location:
Spain , Madrid

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Ready to grow your talent and make an impact? Join us and become part of a company that leads the digital transformation! We are looking for a Service Assurance Specialist to join our Service team, who will be responsible for ensuring the continuity, availability, and performance of the company’s critical services.

Job Responsibility:

  • Monitor, analyze, and ensure the availability and performance of managed services
  • Administration and troubleshooting of Linux systems
  • Analysis and diagnosis of internal applications, including log review, processes, and performance
  • Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte
  • Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks
  • Advanced diagnosis of alerts, incidents, and critical issues
  • Collaboration with other teams to resolve incidents escalated to Level 2
  • Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions
  • Collaboration with other departments to improve the customer experience

Requirements:

  • Computer Science studies
  • At least 4 years of previous experience in a similar role
  • Strong analytical skills to identify patterns, anomalies, and root cause
  • Problem-solving mindset focused on rapid service recovery
  • Ability to work under pressure in critical situations
  • Good communication skills and ability to collaborate with multidisciplinary teams
  • Proactivity, autonomy, and a continuous improvement mindset
  • Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills
  • Linux at an intermediate–advanced level (file systems, processes, services, system, networking, basic security, logs)
  • Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis)
  • Databases: PostgreSQL, MongoDB (intermediate level)
  • Experience with Bash scripting
  • Availability to be on call one week per month
  • English level B2

Nice to have:

  • Python for automation, internal tools, or analysis
  • Infrastructure as Code: Terraform, Consul, Nomad
  • Observability and analysis with: GrafanaPrometheusElastic / ElasticsearchKibana
  • Experience with log pipelines, metrics systems, and alerting
What we offer:
  • Flexible working hours, uncomplicated holiday planning and home office
  • Dynamic and open-minded working atmosphere with attractive benefits
  • Office located in the center of Madrid, very well connected by public transportation
  • An international and motivated team that welcomes YOU

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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