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Service Assurance Lead

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NTT DATA

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Location:
Ireland , Dublin

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a highly skilled and motivated Technical Lead to oversee and manage the Service Assurance function for our Production Support team. The ideal candidate will be responsible for ensuring stability, reliability, and performance of critical systems and applications. This role requires strong technical expertise, leadership skills, incident governance, and service continuity for Transact Corporate Lending and a proactive approach to problem-solving in a fast-paced environment. Experience in Temenos is desirable but not mandatory, provided there is a solid background in core banking support.

Job Responsibility:

  • Lead and manage the production support function for the Service Assurance team
  • Oversee incident response, prioritization, and resolution coordination
  • Drive root cause analysis (RCA), problem management, and corrective action plans
  • Ensure adherence to SLAs, escalation protocols, and governance standards
  • Coordinate across technical teams, vendors, SMEs, and QA for resolution delivery, and to ensure alignment on system requirements and deliverables
  • Implement and maintain monitoring tools to track system health and performance metrics, integrations, and environment stability
  • Create reporting dashboards for incidents, KPIs, and service health
  • Mentor support resources and oversee shift planning and knowledge transition

Requirements:

  • 8–12 years of experience in Production Support/Service Assurance (preferably AA/Lending modules) with a proven ability to lead and mentor technical teams
  • Excellent communication, interpersonal, and leadership skills to manage stakeholder expectations effectively
  • Strong technical background with knowledge of COB, Integration Framework (TIF) and expert in production support, performance monitoring, and root cause analysis
  • Strong background in banking applications
  • Transact experience preferable
  • Proven leadership in L2/L3 support, SLA management, and critical incident handling
  • Knowledge of ITIL practices, problem/change management, versions, routines, local tables, and multi-threaded jobs, and RCA frameworks
  • Experience with databases, interfaces, APIs, and system monitoring tools

Nice to have:

Experience in Temenos is desirable but not mandatory

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
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