Service Assurance Lead Job at NTT DATA (Dublin)

Transport & Fixed Service Assurance Tech Lead

Role Purpose: To define and maintain key metrics and performance indicators rela...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

6-8 years of experience in Telecom
Advanced level of experience in telecom Transport network technologies
Experience in using Network Management Systems
Excellent communication & presentation skills
Advanced level of experience in Transport network
Project management proficiency
Good knowledge of ITIL best practices

Job Responsibility

Implement service performance KPIs tracking mechanism, enabling the identification of performance deviation and gaps versus targets and define corrective actions plan
Investigate and owns resolution of chronic service problems with undetermined root causes ensuring best service stability and performance
Assess change requests for capacity, performance, configuration and OSS impact (from technical & operational perspectives) to ensure minimal negative impact on running services
Define & manage service improvement plans for KPIs that are at risk of failing their target and interfacing with Planning & Engineering for proactive optimization
Provide a point of contact and communication to the business in relation to service performance KPIs for running and planned services

Fulltime

Quality Assurance Lead

Join Our Growing Team! We are excited to announce that Capital Vacations is expa...

Location

United States , Kissimmee

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

4-5 years of experience in the Timeshare industry and administrative functions preferred
Strong personnel and management skills, with a technical competency in office processes
Ability to multitask and adapt in a fast-paced environment
Excellent time management, written, and verbal communication skills
Diverse knowledge encompassing human resources, contracts, accounting, planning and development, marketing, and record retention
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of efficient typing
Strong customer service orientation and problem-solving skills
Flexibility to work additional hours, weekends, and be on-call as needed

Job Responsibility

Staff Management: Train, motivate, and monitor the Quality Assurance team to maintain high performance
Budget Management: Collaborate with Sales and Marketing Management to keep the overall site budget within acceptable standards
Policy Implementation: Maintain and communicate company policies while implementing them effectively across all departments
Reporting: Ensure accurate reports are generated and distributed as directed
Integrity Maintenance: Uphold the integrity of Capital Vacations ownership through quality assurance processes
Administrative Support: Oversee the processing of contracts, including verification of accuracy, equity reports, and credit applications
Customer Service: Provide exceptional service to owners during closings and ensure satisfaction before, during, and after the cancellation period of any purchase
Document Management: Ensure all documents are handled correctly and that contract files are prepared for funding and filed in compliance with company policies
Issue Resolution: Handle misrepresentation concerns and client disputes, reporting escalated issues to upper management
Performance Standards: Maintain a low net cancellation rate and meet closing percentage targets as set by the company

What we offer

Unbeatable Compensation Plans: Enjoy some of the highest commission rates in the industry, with weekly payouts and opportunities for generous monthly bonuses
Comprehensive Training and Development: We provide robust training programs to help you excel in your role and ongoing professional development opportunities
Career Advancement Opportunities: We believe in promoting from within and provide clear pathways for growth within the company
Supportive Work Environment: Join a dynamic team that fosters collaboration and support, where successes are celebrated together
Flexible Work Schedules: We offer flexible scheduling options to accommodate your needs, including the ability to work weekends and holidays
Exciting Perks and Benefits: Enjoy a range of benefits including company-paid life insurance, medical, dental, vision coverage, a 401(k) plan, and discounted vacation stays
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays

Fulltime

Pmo Governance Assurance Lead

A top-tier consultancy is seeking a PMO Governance & Assurance Lead to act as th...

Location

United Kingdom , City of London

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Proven track record of heading up PMO governance or assurance for major, multi-million-pound programmes
Prior experience navigating the specific pressures of a BPO or multi-tower outsourcing contract, including a deep understanding of payment-linked milestones and SLAs
Expert knowledge of Stage-Gate processes, RAID management, and compliance frameworks
Ideally, you will hold a P3O, MSP, PMP, or PRINCE2 qualification.

Job Responsibility

Own the programme's governance standards, ensuring they are applied consistently across all workstreams
Lead Gate reviews to ensure work is ready for submission and aligns with payment milestones
Work with legal and commercial teams to embed SLAs, KPIs, and service standards into the delivery process
Lead independent audits and health checks to identify risks and keep the programme audit-ready
Turn complex data into clear, high-level updates for senior leadership and client stakeholders

Fulltime

Data Analyst Quality Assurance Lead

The Data Analyst/Quality Assurance Lead performs data collection and analysis fo...

Location

United States , Las Vegas

Salary:

95000.00 - 105000.00 USD / Year

Arcata Associates, Inc

Expiration Date

Until further notice

Requirements

Bachelor's Degree in a Quality Assurance, Technical discipline, Business Administration, Management or related discipline
At least four years of related experience
In lieu of a bachelor's degree, a combination of formal education and technical experience is acceptable
Experience with quality methodology, analytical concepts and applications are preferred
American Society of Quality (ASQ) Auditor Certification preferred
must be obtained within the 6-month probationary period if selected candidate does not possess certification
Excellent interpersonal skills and proven ability to communicate effectively in both oral and written form
Highly skilled in the use of a PC and PC-based business applications software such as Microsoft Office, specifically Word, PowerPoint and Excel
Strong planning, organization, data analysis, data management and problem-solving skills are required
Demonstrated skill, knowledge, and technical competence in the reading and interpretation of schematics, plans, manufacturer's manuals, Government procedural documents, management reports, and other similar documents

Job Responsibility

Creates and distributes Quality Metrics (i.e. report cards) to be used in tracking Annex 2 trends for major departments
Acts as the Critical Spares Program Administrator, coordinating and compiling departmental inputs on behalf of the Critical Spares Program
Provides oversight to the QA staff assigned to the Business Operations department as directed by the DM/QA Supervisor
Provides oversight of the Technical Order Distribution Office (TODO) duties performed by the QA department for Technical Orders (TOs), Time Compliance Technical Orders (TCTOs), and Computer Program Identification Numbers (CPINs)
Provide oversight of the ETool Program in conjunction with the IT department and the QA Lead TODO
Continually review the processes governing all aspects of the J-Tech II Annex 2 Quality Management System providing recommendations to management on opportunities to improve the current business model
Reviews the applicable sections of the J-Tech II contract, contract modifications, and external related documents to ensure new requirements are identified and included in the Quality Management System
Performs inspections of equipment, systems, and services required of the QA Department
Performs audits required of the J-Tech contract and perform JT4 Corporate Management audits as assigned
Maintains audit/inspection documentation and records IAW with JT4/Annex 2 practices

What we offer

Medical, Dental, Vision, and much more

Fulltime

Quality Process Assurance Lead

The Business Risk and Control Lead for Marketing and Transformation and Delivery...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of experience in Marketing and retail bank/financial services industry experience
Experience with work-flow systems, data analysis and tableau
Excellent project management and organizational skills
Outstanding relationship building and relationship management skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Assist in contributing to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Provide support in the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies
Support on the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist
Influence decisions on the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, handling deficiencies, and escalating issues for resolution
Perform analysis to support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Support and contribute to Operational and Compliance Risk in accordance with established Policy requirements
Work with the team to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures
Perform analysis to support Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable)
Provide support to identify, assess, record and response to Operational and Compliance. Risk events, ensuring these are captured accurately, timely and in accordance with requirements
Perform analysis on the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable)

Fulltime

Jira Quality Assurance Lead

We are seeking an experienced Jira QA Lead to join a leading banking organisatio...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

Strong hands-on experience testing Jira workflows, processes, configurations, and platform functionality
Proven background within the banking or financial services sector
Solid understanding of regulatory, operational, and risk requirements within a controlled environment
Experience with structured QA methodologies, defect lifecycle management, and process validation
Excellent communication and stakeholder engagement skills
Ability to translate business requirements into detailed test scenarios and validation plans
Arabic speakers required

Job Responsibility

Lead the QA process for Jira workflows, configurations, automations, and process implementations
Validate business requirements across multiple banking functions to ensure solutions meet operational and regulatory standards
Develop and execute comprehensive test plans, test scripts, and end-to-end scenarios for Jira features and custom workflows
Identify, log, and track defects, working closely with Jira administrators and technical teams to ensure timely resolution
Provide recommendations to enhance workflow design, automation efficiency, governance, and controls
Ensure all QA activities align with banking risk frameworks, audit standards, and internal compliance controls
Support stakeholder sign-off and readiness for production releases

Technical Assurance Lead

The Technical Assurance Lead ensures that the Bank’s technology function operate...

Location

Georgia , Tbilisi

Salary:

Not provided

Pave Bank

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, Risk Management, or a related field or relevant equivalent experience
Minimum 3+ years of experience in IT governance, technology compliance, or IT audit (preferably within banking or regulated financial services)
Strong working knowledge of NIST CSF, COBIT, and relevant ISO standards (27001/27002)
Familiarity with banking regulatory frameworks, outsourcing guidelines, and information security policies
Experience supporting or coordinating internal/external IT audits
Excellent documentation, organizational, and stakeholder-management skills
Strong analytical skills, attention to detail, and ability to communicate complex information clearly
Certifications such as CISA, CRISC, CGRC, or ISO 27001 Lead Implementer/Auditor are advantageous
High integrity, professional discretion, and sense of accountability
Methodical and process-driven, with the ability to work autonomously

Job Responsibility

Maintain the annual technology governance calendar, covering required meetings, reports, self-assessments, policy reviews, and regulatory submissions
Coordinate preparation and delivery of board, exco, and committee reports related to technology risk, resilience, cybersecurity, and compliance
Track action items and ensure timely completion of deliverables arising from governance meetings
Maintain a repository of governance artefacts, including minutes, reports, and evidentiary documentation
Maintain the register of board-approved technology policies, ensuring periodic review, update, and re-approval in accordance with regulatory timelines
Map and maintain alignment of internal controls with NIST CSF and COBIT domains, including periodic self-assessments and maturity scoring
Monitor compliance against control requirements and assist in the documentation and testing of control evidence
Support implementation of risk-based improvements to processes, controls, and documentation
Act as primary liaison with internal and external auditors on technology-related audits and reviews
Coordinate management responses, evidence collection, and follow-up on open audit findings

What we offer

Cutting-Edge Innovation: Work at the forefront of fintech, where every day brings fresh challenges and opportunities
Dynamic Team: Collaborate with passionate, driven professionals who love what they do
Startup Energy, Solid Foundation: Enjoy the agility of a startup with the stability of a regulated financial institution
Your Voice Matters: At Pave Bank, your ideas and contributions directly impact our growth and success

Fulltime

China Customer Service Lead

The Customer Service Operations oversees a team of operation managers in China m...

Location

China , Shanghai

Salary:

Not provided

Pfizer

Expiration Date

Until further notice

Requirements

Bachelor's/Master’s Degree in a Business Administration, Pharmaceutical, Finance, Supply Chain, Marketing & Sales and relevant
10+ years of pharmaceutical or FMCG Industry experience
Experience in GMP/GDP processes
Strong experience in current and future Customer Service, Customer Success, and Customer Account Management environments
Exposure to dealing with customer queries & complex problems
Proven experience of working on cross functional projects
Fluent in English and additional languages preferred
System-affine and experience in SAP and other ERP systems
Strong data analysis skills required
Problem-solving and issue resolution mindset

Job Responsibility

Drive and implement customer experience market strategy, influence S&OP decisions and ensures alignment with global, APAC and China supply chain objectives
Lead, mentor a team of customer service operation in China market and accountable for the operation performance
Collaborate with China commercial , Finance , QA, Logistic and APAC/Global cross functional teams for delivering end to end customer service objectives, continuous improvement across China operations
Handle and support QA/RA escalations , government and company audits and ensure process and documentation integrity – critical for compliance for China market
Monitor and ensure compliance with local applicable regulations (e.g NMPA ), company’s guidelines, industry standards, company policies
Set performance goals, provide regular feedback, and conduct training to enhance team capabilities
Foster a customer-centric culture and ensure alignment with organizational values and objectives
Oversee daily customer service activities, including order management, inquiries, issue resolution, and complaint handling
Ensure timely and accurate processing of orders, including adherence to Good Distribution Practices (GDP) and regulatory requirements specific to the pharmaceutical industry
Act as a point of escalation for the Customer Service Operations team on complex operational or high-priority issues, providing swift operational solutions

Fulltime

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Service Assurance Lead

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