Service & Asset Manager Job at 360 Resourcing Solutions (Dundee)

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Asset Servicing Customer Service Manager

The Asset Servicing Customer Service Manager provides full leadership and superv...

Location

Ireland , Dublin

Salary:

65600.00 - 98400.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Intermediate to senior level experience in a related role
people management experience
Bachelor’s/University degree or equivalent experience

Job Responsibility

Manage a team of people responsible for managing queries from customers for Asset Servicing activities including Corporate Action, Income and Proxy
Manage daily team workflow, escalations, client reporting, and managing ad-hoc client query based processes
Manage team member's 1-1 meetings, team meetings and goal setting and ongoing management of feedback
Act as 1st level escalation point for Platinum and Priority clients, attending and presenting at Client Service review and due diligence meetings, and general relationship building with our client base
Liaise with clients on Corporate Action events to solicit missing instructions and to advise of short fuse events where required
Work as a partner to Operations, Country Management, Product Management, and building relationships with those groups
Manage, track and mitigate risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
Prepare weekly/monthly metrics on department’s performance including detailed analysis of any query turnaround times, aging, opportunities to manage self serviceable queries back to clients, and to build information packs to present back to clients
Perform causal analysis on processes to continuously identify gaps, improvements/system enhancements
Monitor MIS reporting relating to client queries, and will manage aging queries, escalating where required with internal teams to ensure quick resolution

What we offer

Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Competitive base salary (annually reviewed)
Additional benefits supporting well-being, growth and work-life balance

Fulltime

Svp-custody product manager, uk asset manager segment-securities services

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid experience within securities services with significant exposure to global custody operations and products
Experience in product management, relationship management, or business development roles
Experience with asset manager operating models across traditional and alternative strategies, including ETFs
Proven experience with RFP processes, client negotiations, and fee/legal negotiations
Expert understanding of the global custody value chain: settlement, safekeeping, and servicing
Knowledge of regulatory frameworks applicable to the Asset Manager segment (e.g., SEC Rule 17f-5, Volcker)
Demonstrated ability to lead complex negotiations and close transformational mandates
Advanced skills in financial modelling, pricing analysis, and P&L management

Job Responsibility

Partner with Sales and Client Executive teams to advance opportunities through the sales cycle, including RFP engagement, fee and legal negotiations, and successful client onboardings
Build trusted advisor relationships with senior business and operations leaders at existing and prospective asset manager clients
Serve as the Custody lead for large-scale asset manager conversions, coordinating across product management, operations, technology, risk, and compliance teams
Manage the Custody P&L for the asset manager segment, driving revenue targets and profitability goals
Develop and execute segment-specific commercial strategies to capture market share and win new mandates
Define product roadmap priorities based on asset manager needs and competitive analysis, collaborating with Technology and Operations to champion enhancements
Leverage data analytics to derive insights on client behaviour and product adoption
Apply AI capabilities and innovative technologies to re-engineer and re-imagine Custody to improve the client experience and drive efficiency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Manager of asset manager

Location

Taiwan , Linkou

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor’s degree or above in Mechanical, Electrical, Industrial Engineering, Facilities Engineering, or related field
7+ years in facility operations, asset management, or utilities engineering in hi‑tech, semiconductor, pharma, or mission‑critical environments
Experience in maintenance management, reliability engineering, and technical troubleshooting
Strong technical understanding of MEP systems, utilities, FMCS, cleanroom infrastructure, and building services
Solid analytical and decision‑making skills
able to assess risks and prioritize effectively
Excellent communication and stakeholder‑management abilities
Ability to lead cross‑functional teams and service partners in a high‑pressure environment
Proficiency in asset data systems (CMMS/EAM), MS Office, and engineering documentation

Fulltime

Asset Manager - Agency Finance Asset Management - Fannie Mae

The Asset Manager is a key member of the Agency Finance Asset Management team, p...

Location

United States , Plano, Texas; McLean, Virginia; Charlotte, North Carolina; Houston, Texas

Salary:

119400.00 - 136200.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or military experience
At least 4 years of experience in Commercial Real Estate (CRE)
At least 3 years of experience with Government Sponsored Enterprises (Fannie Mae or Freddie Mac) or CMBS asset management

Job Responsibility

Transfer of Ownership Leadership: Direct the evaluation and processing of Transfers of Interest, ensuring rigorous review of direct and indirect ownership changes to maintain loan and asset quality
Portfolio Management: Manage all aspects of an assigned Fannie Mae multifamily portfolio, serving as the primary point of contact for borrower requests and lender requirements
Credit & Financial Analysis: Analyze property operating statements, rent rolls, and borrower financial statements to identify operational performance concerns
Lender Consent Requests: Process complex and routine consent requests, including management changes, partial releases of security, easements, loan modifications, etc. in strict accordance with the Fannie Mae DUS Guide
Property Surveillance: Conduct physical on-site inspections to evaluate property conditions and ensure compliance with Fannie Mae investor standards
Risk Detection & Monitoring: Perform ongoing risk analysis and trend monitoring to identify potential credit issues early, ensuring appropriate monitoring and mitigation for high-risk assets
Investor Reporting: Prepare loan and portfolio-level status reports that comply with all Fannie Mae monitoring and reporting requirements
Client Relationship Management: Provide excellent customer service while firmly enforcing loan document and lender requirements

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Manager, Data Product Manager - Travel Core Service

The Travel team is at a pivotal moment in our growth journey. We're building the...

Location

United States , McLean; Richmond; New York

Salary:

149800.00 - 205100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 3 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Job Responsibility

Lead the data product strategy, design, delivery, and consumer convergence of for 1-2 key Travel produced data domains
Lead 2 tech teams to deliver data pipelines and standardized data assets to power human and AI enabled consumer use cases across the Travel business
Take an outcome based approach to shaping the data platform roadmap, informed by a “customer first” understanding of data consumption use cases
Support risk sloped delivery of major data centralization effort to set the business up for future growth
Support data governance and well managed agenda through existing or new capabilities (e.g. data quality tooling) and constructs (e.g. governance models)
Demonstrate proficiency in five key areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, Transformational Leadership

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

New

Parks and Open Spaces Service Manager

Are you passionate about creating vibrant, sustainable green spaces that enhance...

Location

United Kingdom , Portsmouth

Salary:

60906.00 - 68200.00 GBP / Year

Portsmouth City Council

Expiration Date

July 20, 2026

Requirements

Professional qualification and/or extensive experience in parks and open spaces management
Experience of managing horticulture, open spaces, heritage assets, nature conservation and habitat management
Highly effective communicator
Ability to motivate, develop and inspire a diverse team
Experience in contract management, procurement and the delivery of complex services
Specialist knowledge of the planning, development and management of outdoor recreational facilities
Sound understanding of relevant legislation, council policies and procedures
Full driving licence and access to a vehicle for work-related travel

Job Responsibility

Provide strategic leadership for Portsmouth’s parks, open spaces, countryside areas, play facilities, allotments, arboriculture services and cemeteries
Lead a diverse team of more than 40 staff overseeing the management, maintenance and improvement of the city’s parks and open spaces
Oversee major capital projects
Manage an annual budget of approximately £2.4 million
Drive service improvement, sustainability and innovation
Build strong relationships with residents, councillors, community groups, partners and colleagues
Champion biodiversity, climate resilience and community engagement
Ensure services are delivered safely, efficiently and in compliance with statutory requirements

Fulltime

New

Commercial Hvac Service Manager

You run a commercial HVAC service department, or you’re the technical lead who e...

Location

United Kingdom , Basingstoke

Salary:

60000.00 - 65000.00 GBP / Year

Perigon Search

Expiration Date

Until further notice

Requirements

Strong commercial gas qualifications (ACS commercial – domestic-only won’t cover the technical authority the role needs)
Experience in service management, technical support or operational leadership
Solid building regs knowledge, formal H&S training including RAMS, and genuine commercial awareness
Full UK driving licence

Job Responsibility

Run the service department day to day and own the technical standard across it
Manage engineers and approved subcontractor list, rotas, standby, scheduling and training
Ensure statutory and mandatory PPM is planned, delivered, reported and followed up
Be the technical point of reference for engineers across service, maintenance, repairs and remedials
Produce quotations for service, repairs, remedials and small works
Run small works projects from scope to completion
Mobilise new service agreements including site surveys and asset verification
Spend regular time on site meeting clients and engineers, running audits and carrying out H&S checks

What we offer

Company car or cash allowance
23 days holiday plus bank holidays including 3 days to take at Christmas
Workplace pension

Fulltime

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Service & Asset Manager

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