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Ericsson Logo Ericsson · IT - Administration

Service Architecture Manager

India, Noida · Job Posted February 23, 2026
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Job Description

Automation Architecture is a senior leadership role responsible for designing, delivering and scaling end-to-end automation and autonomous operations solutions across Service Management. As a member of the BCSS Service Line Operate Service Management Service Architecture team, the role drives automation architectures, ensures actuation of AI/ML-driven recommendations, and contributes to service delivery efficiencies, reuse and velocity in line with Ericsson’s MSN strategy and EOE objectives.

Job Responsibility

  • Driving the design of end-to-end autonomous operations use cases leveraging on automation capabilities by co-creating tailored solutions that drive value and differentiation
  • Ensuring development, deployment & delivering actuations based on recommendations coming out of AI/ML models (Insite) in line with BCSS MSN strategy
  • Ensuring to developing robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers & contributing towards efficiencies in service delivery through streamlined automation processes
  • Ensuring to drive design & development of robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers
  • Ensuring to design, develop, and implement frameworks for streamlining repetitive tasks, orchestrating workflows, and implementing automated decision-making processes improving efficiency across various projects
  • Responsible for contributing towards efficiencies in service delivery through streamlined automation processes
  • Responsible to participate in discussions on the success criteria for use case creation using the available data to drive automation ambition & penetration
  • Responsible for preparing scalable, modular, re-usable designs enabling high velocity and reusability and aligning with EOE objectives
  • Exhibit thought Leadership & a forward-looking approach in the way we operate, contributing insights and best practices across all SM layers & units

Requirements

  • Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA
  • Around 14+ years of total experience
  • 10+ years of experience in Telecom Operations (vendor and/or service provider)
  • Previous experience from working in AAA (Automation, Analytics & AI-ML) domains involving design, development & deployment
  • Management experience (8+ years) in a Managed Services environment
  • Resource management (including budget management)
  • Strong knowledge and experience or should have worked in Service Management roles
  • Knowledge and experience of working with Service Management related areas: Automation, Analytics, Automation
  • Sound understanding of MS Environment & Processes (Event Management, Incident Management, Smart Problem Mgmt., Preventative Maintenance, Service Continuity, FSO)
  • Highly developed leadership and change management skills, influencing and leading by example
  • Excellent English language skills oral and written
  • Ability to simplify, good sense for details as well as high-level thought leadership
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