CrawlJobs Logo
Ericsson Logo Ericsson · IT - Administration

Service Architecture Manager

India, Noida · Job Posted February 23, 2026
Apply Position
Job Link Share

Job Description

Automation Architecture is a senior leadership role responsible for designing, delivering and scaling end-to-end automation and autonomous operations solutions across Service Management. As a member of the BCSS Service Line Operate Service Management Service Architecture team, the role drives automation architectures, ensures actuation of AI/ML-driven recommendations, and contributes to service delivery efficiencies, reuse and velocity in line with Ericsson’s MSN strategy and EOE objectives.

Job Responsibility

  • Driving the design of end-to-end autonomous operations use cases leveraging on automation capabilities by co-creating tailored solutions that drive value and differentiation
  • Ensuring development, deployment & delivering actuations based on recommendations coming out of AI/ML models (Insite) in line with BCSS MSN strategy
  • Ensuring to developing robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers & contributing towards efficiencies in service delivery through streamlined automation processes
  • Ensuring to drive design & development of robust and scalable architectures for automation solutions that meet the evolving needs of Ericsson and its customers
  • Ensuring to design, develop, and implement frameworks for streamlining repetitive tasks, orchestrating workflows, and implementing automated decision-making processes improving efficiency across various projects
  • Responsible for contributing towards efficiencies in service delivery through streamlined automation processes
  • Responsible to participate in discussions on the success criteria for use case creation using the available data to drive automation ambition & penetration
  • Responsible for preparing scalable, modular, re-usable designs enabling high velocity and reusability and aligning with EOE objectives
  • Exhibit thought Leadership & a forward-looking approach in the way we operate, contributing insights and best practices across all SM layers & units

Requirements

  • Degree in Engineering or Equivalent (ECE/CSE/IT) / MBA
  • Around 14+ years of total experience
  • 10+ years of experience in Telecom Operations (vendor and/or service provider)
  • Previous experience from working in AAA (Automation, Analytics & AI-ML) domains involving design, development & deployment
  • Management experience (8+ years) in a Managed Services environment
  • Resource management (including budget management)
  • Strong knowledge and experience or should have worked in Service Management roles
  • Knowledge and experience of working with Service Management related areas: Automation, Analytics, Automation
  • Sound understanding of MS Environment & Processes (Event Management, Incident Management, Smart Problem Mgmt., Preventative Maintenance, Service Continuity, FSO)
  • Highly developed leadership and change management skills, influencing and leading by example
  • Excellent English language skills oral and written
  • Ability to simplify, good sense for details as well as high-level thought leadership
Ericsson - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Architecture Manager

8 matching positions

Domain Architect - Service Management

We are looking for a talented Domain Architect with a focus on Service Managemen...
Location
Location
Salary
Salary:
Not provided
atea.se Logo
Atea Sverige AB
Expiration Date
June 01, 2026
Flip Icon
Requirements
Requirements
  • Excellent interpersonal, communication, and organizational skills
  • IT background
  • Proven track record in a similar position/projects
  • Knowledge and experience with service management systems and software such as SAP S/4HANA and ServiceNow will be considered an advantage
  • Certification in market EA frameworks and methodologies (TOGAF, Gartner, Zachman, DODAF, FEAC, LeanIX, etc.) might be considered an advantage but is not mandatory
Job Responsibility
Job Responsibility
  • Design, document, and maintain the architecture of the Service Management domain
  • Collaborate with related areas to ensure holistic thinking around domain interactions
  • Take ownership of a domain-specific portion of the Application Portfolio and ensure all applications comply with domain goals, standards, and enterprise architecture
  • Together with the domain SDM, develop and reflect the business vision of multiple lines of business in the domain's long-term vision
  • Engage with end users and business partners to develop both external and internal industry knowledge
  • Provide guidance on the planning and design of domain-related initiatives
  • Create architecture artifacts to support and capture design decisions
  • Take ownership of core deliverables within the Enterprise Architecture Repository for the assigned domains
  • Ensure that processes are followed and specifications are documented
  • Communicate domain strategies to senior business leaders and Enterprise Architects
What we offer
What we offer
  • An international and fast-paced environment
  • Training and growth opportunities
  • Company events and an active social life
  • Covered telephone expenses
  • A modern office with free parking
  • Gym membership with a symbolic co-payment
  • Company-covered health insurance (starting from the first day)
Read More
Arrow Right

Senior Presales Architect - Managed Services

Senior Presales Architect role at Hewlett Packard Enterprise focused on managed ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university technical degree or equivalent technical qualifications
  • 7-12 years of technical experience in IT with focus on technical consulting and solution selling
  • 5+ years of relevant experience in hybrid cloud managed services
  • Knowledge-based and experienced-based relevant industry certifications strongly preferred
  • Enterprise architecture frameworks and project management methodologies helpful
  • Advanced experience participating in and leading solution configurations and creation of demos and proofs-of-concept
  • Advanced understanding of company portfolio of products, software, services, solution domain specialization
  • Advanced ability to translate aaS and complete ecosystem, differentiated value, solutions, and workloads
  • Advanced understanding of aaS business model variations
  • Advanced written and verbal communication skills in English and applicable local languages
Job Responsibility
Job Responsibility
  • Demonstrates in-depth knowledge in solution domains and customer technical environment
  • Develops compelling customer proposals and manages expectations
  • Quantifies impact of business problems and positions business value
  • Provides input to global business units on IT trends and requirements
  • Translates outcome-based solutions into functional and technical designs
  • Communicates how solution value propositions address customer needs
  • Tracks leading-edge and emerging technologies
  • Contributes to industry development through conferences and events
  • Applies competitive intelligence for account support
  • Drives Account Business Planning process
What we offer
What we offer
  • Health & Wellbeing comprehensive benefits suite
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Career development opportunities
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Data Architecture Risk Manager

Senior Vice President role in Citi's Operational Risk Management team, responsib...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of direct experience as a senior Non-Financial Risk professional or relevant 1LOD role in a large financial services organization
  • Deep knowledge of data modeling, data governance, and data architecture approaches
  • Experience working with Master and Reference Data Management in financial services
  • Demonstrable understanding of Data fundamentals including Data architecture and Data principles
  • Strong working knowledge of scalable data platforms and cloud capabilities
  • Experience in overseeing complex initiatives related to global data programs
  • Experience applying operational risk management frameworks in a global organization
  • Strong track record in leading teams to deliver technical risk and control assessments
  • Deep knowledge of financial and risk data
  • Subject matter expertise in operational risk management as applied to Data risk
Job Responsibility
Job Responsibility
  • Lead data architecture and data domain centric risk assessments of data remediation efforts across Citi
  • Provide data architecture and data domain risk SME expertise
  • Ensure Enterprise Control Standard and controls design requirements are clearly articulated and implemented consistently
  • Execute and contribute to continuously improving Data Risk Management practices
  • Mentor and advise on Data Risk concepts to all three lines of defense
  • Negotiate and remediate resulting risk and control concerns identified
  • Escalate significant or unaddressed risk issues to appropriate channels
  • Contribute to ongoing business-as-usual activities associated to maintenance of policies, standards, and procedures
What we offer
What we offer
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to learning and development resources
  • Fulltime
Read More
Arrow Right

Services Manager

The Services Manager plays a critical role in leading all technical services del...
Location
Location
Australia
Salary
Salary:
Not provided
hickory.com.au Logo
Hickory
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Possess tertiary qualifications in Building and Construction, Engineering or a related discipline
  • Demonstrated prior experience in Data Centre construction
  • Exhibit excellent communication and adept relationship management skills
  • Display outstanding attention to detail, effective time management, and organizational abilities
  • Be assertive yet diplomatic in holding stakeholders accountable, particularly in matters of time, cost, safety, and quality
  • Lead by example and inspire and mentor direct reports
  • Show the capability to work independently and take initiative when necessary
  • Ability to effectively collaborate within a team and contribute as required
  • Proficiency in developing conceptual designs and coordinating them with relevant parties
  • Skillful in prioritizing tasks to meet project needs
Job Responsibility
Job Responsibility
  • Management of the early services design process from pre-planning through to construction
  • Provide guidance and advice on design implications during pre-construction phase and on build feasibility issues
  • Provide advice on value management and project specifications
  • Assist in tendering and subcontracting main services trades, including detailed input into subcontract scope, scope gaps, all opportunities and risks
  • Develop and implement detailed programs of work for all Services disciplines
  • Assist in procurement of all long lead time equipment from early procurement to management of delivery and install on site, including attendance at factory witness testing if required
  • Manage trade packages for all Services disciplines from start to finish where necessary
  • Lead a services team in all disciplines by example, motivate and mentor direct reports
  • Appropriately delegate tasks to direct reports and ensure that relevant information is communicated enabling them to effectively carry out their functions
  • Assist with the services coordination between mechanical, electrical, hydraulic, fire, security, and controls disciplines
What we offer
What we offer
  • Work-Life Balance: Enjoy a balanced work-life schedule with a standard 5-day work week
  • Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses
  • Family-Friendly Policies: Receive paid parental leave to support your family needs
  • Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
  • Diverse Opportunities: Gain exposure to a wide range of roles and industry leaders in our leading market company
  • Fulltime
Read More
Arrow Right

Senior Manager – Delivery Services

Senior Manager responsible for client account management, project delivery, and ...
Location
Location
KochiTrivandrum
Salary
Salary:
Not provided
experionglobal.com Logo
Experion Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in product development and handling
  • Excellent client account/relationship management and negotiation skills
  • Experience leading large implementations with mobile/web development
  • Agile Project Management skills (ceremonies, grooming, estimation, tracking)
  • Excellent verbal and written communication
  • Passionate about detailing and analytics
  • Project delivery expertise and stakeholder relationship management
  • 12+ years total experience (8+ years relevant)
Job Responsibility
Job Responsibility
  • Completely manage client account balancing project delivery and customer relationship for new project identification
  • Coordinate client interactions for product requirement grooming, detailing, development, testing, rollout and release
  • Manage product development in Web/Mobile technologies with engineering practices (CI/CD, DevOps, Automated Testing)
  • Go into functional/technical details and motivate core team in design/solutioning phases
  • Handle end-to-end project delivery in Agile Methodology with product grooming and ceremonies
  • Apply project management skills (Estimation, Scheduling, Tracking, Commercials, Quality)
  • Manage teams of 20+ in global delivery model
  • Lead Agile teams anchoring ceremonies (grooming, sprint planning, retro, demo)
  • Enable team member competency development and professional growth
  • Understand modern web/mobile application development and technology architecture
Read More
Arrow Right

Software Engineering Manager - Cloud Services

Seeking world-class talent to join the world’s leading distributor of bearings a...
Location
Location
Poland , Krakow
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience in software engineering delivery (including 2+ years in a leadership role)
  • Consistent track record of leadership, teamwork, and delivering high-impact results
  • Extensive experience building enterprise-grade systems/applications supporting business priorities
  • Ability to effectively share technical information, communicate technical issues and solutions to all levels of business
  • Ability to manage multiple projects - can identify primary and secondary objectives, prioritize time, and communicate timeline to team members and stakeholders
  • Ability and desire to take product/project ownership
  • Ability to work a flexible schedule based on department and Company needs
  • Partner with Analysts and Data Scientists on delivering reliable data that powers machine learning models for intent-based search
  • Experience in CI/CD, including automated quality assurance practices
  • Hands-on experience with programming languages and frameworks – Java preferred
Job Responsibility
Job Responsibility
  • Partnering with the cross-functional Motion team, implement the strategy and roadmap for modernizing across all functional domains
  • Implement the technology platforms architecture and execute on the roadmap to support building out the capabilities needed
  • Overall engineering accountability for services and integrations
  • Responsible for the delivery and support of the platform
  • Responsible for simplifying the complexity of current platforms and reducing the technical debt and total cost of ownership
  • Partner with peer leaders to accelerate and embed agile methodologies across the organization to increase customer-backed problem solving, to increase the pace of solution delivery, to accelerate innovation, and to enhance cross-functional collaboration
  • Recruit, manage, and motivate a team of engineers to develop best-in-class solutions
What we offer
What we offer
  • We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
Read More
Arrow Right

Full Stack Developer - Application Management Service

Join Logistics Reply as an Full Stack Developer and play a key role in ensuring ...
Location
Location
Salary
Salary:
Not provided
likereply.com Logo
Like Reply
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent academic track record in STEM subjects or Management Engineering
  • Previous experience in Full Stack Development roles
  • Passion for application lifecycle management and customer-oriented service delivery
  • Strong problem-solving skills, attention to detail, and a proactive attitude
  • Effective communicator who can interact confidently with both technical and business teams
  • A willingness to learn and grow with us – we value passion over specific technologies
  • Solid understanding of Java, JavaScript, and optionally Android
  • microservices architecture knowledge is a plus
  • Knowledge of cloud environments is a plus
  • ITIL framework competences are a plus
Job Responsibility
Job Responsibility
  • Handle incident management, supporting, analysing, diagnosing, and resolving application issues to ensure system reliability and customer satisfaction
  • Perform problem management activities, identifying root causes of recurring issues in order to remove software bugs and system inefficiencies, covering the entire software lifecycle
  • Implement evolutions and system changes, improving existing functionalities and aligning the system to evolving customer needs in a continuous improvement process
  • Collaborate closely with the customer operations teams to coordinate releases, patches, and configuration changes
  • Manage solutions hosted in Cloud environments, learning cloud-native principles in real scenarios
  • Maintain and enhance technical documentation to ensure knowledge sharing across teams
  • Operate in an agile and collaborative environment following ITIL practices and Reply Group standards
What we offer
What we offer
  • The opportunity to work in a fast-growing company within the Reply network and expand your skills in a dynamic service environment while contributing to the growth of a leading-edge logistics platform
  • Exposure to leading-edge technologies in logistics and supply chain management
  • Friendly, young and supportive working environment, that encourages innovation and knowledge sharing, with flexibility to meet personal and team needs
  • A personalized career development path with access to specific certifications
  • Direct involvement in application lifecycle management across a wide variety of industries and customer profiles
Read More
Arrow Right

Project Manager, Google Cloud Professional Services

As a Project Manager at Premier Cloud, you will lead the successful delivery of ...
Location
Location
United States; Canada
Salary
Salary:
Not provided
premiercloud.com Logo
Premier Cloud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of project management experience with at least 2 years focused on cloud technology projects
  • Demonstrated success managing complex projects on-time and on budget with teams of 5–10+ members
  • Proven ability to manage multiple concurrent projects with varying complexity and stakeholder needs
  • Experience with Agile/Scrum methodologies and iterative delivery approaches
  • Strong track record of building client relationships and achieving 85%+ satisfaction scores
  • Google Cloud Associate Cloud Engineer certification is preferred (or Professional Cloud Architect/Developer/DevOps Engineer)
  • If not currently certified: commitment to achieve Associate Cloud Engineer within 3 months and Professional Cloud Architect within 12 months of hire
  • Hands-on familiarity with core GCP services: Compute Engine, GKE, Cloud Run, BigQuery, Cloud Storage, Cloud SQL, Pub/Sub, and Cloud Functions
  • Understanding of cloud migration methodologies (lift-and-shift, re-platform, re-architect) and infrastructure modernization patterns
  • Solid understanding of cloud architecture concepts including networking, security, identity management, and infrastructure-as-code
Job Responsibility
Job Responsibility
  • Lead End-to-End Google Cloud Implementations
  • Manage 3–6+ concurrent Google Cloud projects at different stages spanning migrations, infrastructure modernization, data analytics platforms, and AI/ML implementations
  • Own project planning, scope management, resource allocation, budget tracking, and timeline execution
  • Coordinate cross-functional teams including cloud architects, DevOps engineers, data engineers, security specialists, and client stakeholders
  • Drive projects using Agile methodologies with 2-week sprints, daily standups, and iterative delivery milestones
  • Serve as Trusted Client Advisor
  • Act as primary point of contact for client executives, IT leadership, and project stakeholders
  • Guide clients through complex cloud transformation decisions, balancing technical possibilities with business constraints
  • Provide weekly status updates, executive summaries, and transparent risk/mitigation reporting
  • Build relationships that extend beyond project completion, achieving 75%+ reference willingness and identifying expansion opportunities
What we offer
What we offer
  • Competitive Compensation: A package that reflects your experience and impact
  • Growth & Development: Continuous training, certifications, and opportunities to work on cutting-edge Google Cloud projects
  • Collaboration with Google: Work directly with Google teams on transformative client initiatives
  • Comprehensive Benefits: Including health coverage, paid time off, and relocation assistance (if applicable)
  • Fulltime
Read More
Arrow Right