Service Architect

You'll develop and apply service design architecture components, including standards, patterns, principles and end-to-end service models, to bring the Society's customer and colleague experience ambition to life. You'll ensure services are consistent, coherent and human-centred, and inclusive, accessible and equitable by design for a diverse customer base. Working above individual journeys, you'll define and orchestrate service design frameworks and artefacts that enable Service Designers to create services that are simple, personal and human, while remaining operationally viable, compliant and sustainable.