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Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. You’ll be part of a collaborative consulting community that blends deep service management expertise with strong business insight—helping clients design services that truly work in the real world. Working across both public and private sector organisations, you’ll play a key role in major transformation initiatives. You’ll help shape how services are designed, structured, governed, and evolved—ensuring they deliver value from concept through to live operation. This is a service-level architecture role, focused on end-to-end service design and lifecycle thinking—not detailed technical solution design or day-to-day delivery.
Job Responsibility:
Understanding client business goals, operating environments, and drivers for change
Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
Supporting service transformation and Enterprise Service Management initiatives
Aligning with governance frameworks and helping define effective service-level governance
Providing assurance across service design, transition, and change to reduce risk
Collaborating with architects, programme teams, change functions, and suppliers
Contributing to capability growth and mentoring within the service architecture community
Requirements:
Solid understanding of ITIL service management principles, applied pragmatically
Experience designing or assuring services across the full service lifecycle
Ability to bring together people, process, technology, data, and suppliers into cohesive services
Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
Strong stakeholder engagement and communication skills, including senior leadership interaction
Ability to provide constructive challenge and assurance
Awareness of organisational change, adoption, and behavioural factors
Understanding of how automation and AI-enabled capabilities can enhance service performance
Must hold, or be eligible for, National Security Vetting (SC clearance)