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Service and Technical Support Manager

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Office Angels

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Location:
United Kingdom , Bookham, Surrey

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Category:
Construction

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Contract Type:
Not provided

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Salary:

35000.00 - 45000.00 GBP / Year
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Job Description:

To lead and develop the company's Service and Maintenance division, ensuring excellent client service, effective contract management, and the growth of maintenance-based revenue streams. This is an office-based role responsible for customer support, technical documentation, service planning, and supporting the launch of new products.

Job Responsibility:

  • Act as the primary point of contact for all service, maintenance, and technical support enquiries
  • Build and strengthen relationships with existing clients to enhance customer satisfaction and generate new sales opportunities
  • Carry out customer site visits and surveys for new or renewal maintenance contracts
  • Produce and issue maintenance proposals, renewal documents, and technical quotations
  • Provide office-based technical support for all product lines
  • Assist with warehouse setup, product configuration, and testing prior to installation
  • Support customer demonstrations and product presentations at trade shows
  • Interpret and work from technical drawings, diagrams, and installation manuals
  • Collaborate with supervisors and project managers to manage the service planner effectively
  • Process repair quotations, customer requests, and service documentation using Opera 3 (CRM)
  • Produce required internal and external documentation, ensuring accuracy and compliance
  • Identify and contact prospective clients to promote maintenance contracts and additional services
  • Contribute to expanding the company's position within the access and security control industry

Requirements:

  • Previous experience in an office-based environment with strong customer service skills
  • Comfortable using PCs and general IT systems, with the ability to learn company software (Opera 3 training provided)
  • Ability to understand and interpret technical documentation such as drawings and manuals
  • Strong written and verbal communication skills (email, telephone, and digital communication)
  • Technically minded individual with an understanding of the access and security control sector
  • Enthusiastic, confident, and energetic approach to work
  • Ambitious and proactive, willing to take responsibility and embrace new challenges
  • Organised, capable, and able to work independently as well as within a small team
What we offer:
  • Commission on B2B sales and new contracts
  • Mobile phone, laptop provided
  • Company vehicle for site visits (TBC)
  • Secure on-site parking

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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