Service and Support Representative Job at 360 Resourcing Solutions (Dundee)

Sales Support Customer Service Representative

We are offering a temp to hire employment opportunity for a detail-oriented Sale...

Location

United States , Compton, California

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a Sales Support role or similar
Proficiency in ADP - Financial Services
Experience with Configure Price Quote (CPQ) software
Knowledge of Customer Relationship Management (CRM) tools
Familiarity with ERP - Enterprise Resource Planning
Experience with ERP Solutions
Proficiency in using About Time software
Experience in answering inbound calls
Knowledge of auditing practices
Familiarity with billing functions

Job Responsibility

Enhance customer satisfaction by managing service operations
Provide support to customers and resolve their inquiries
Use your analytical skills to solve problems and improve processes
Interact effectively with customers and internal teams
Prioritize and manage multiple tasks simultaneously
Utilize ADP - Financial Services and ERP - Enterprise Resource Planning tools to automate and streamline operations
Handle billing functions and conduct audits to ensure accuracy
Communicate effectively with stakeholders using CRM tools
Answer inbound calls and address customer queries promptly
Leverage Configure Price Quote (CPQ) and ERP Solutions to improve pricing accuracy and operational efficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Customer Service Representative – Mail & Inventory Support

This position provides general and clerical support within the Administration De...

Location

United States , Washington, D.C.

Salary:

51246.00 - 80025.00 USD / Year

American Federation of State, County and Municipal Employees

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
Minimum of three (3) years of work experience in customer service, mailroom, facilities support, and inventory control
Knowledge of electronic postage machines, copy machines, binding and signature machines
General working knowledge of mailroom, inventory and supply equipment and procedures
Thorough understanding of how to operate office and mailroom equipment safely
Proficient knowledge of the MS Office Suite to include – Word, Excel, Outlook, Calendar, and MS SharePoint, Teams
Proficient organizational, analytical, logistical, and problem-solving skills
Strong written skills and excellent oral communication
Ability to understand and answer technical questions
Effective communication skills to exchange routine information

Job Responsibility

Sorts, scans, and delivers US Mail and Interoffice Mail
Delivers commercial carrier letters and packages within both AFSCME HQ locations
Processes outgoing mail
Responsible for receiving, inspecting, and recording all inbound products, delivery of products, and incoming packages
Maintain an orderly and organized temporary hold area for products/packages
Operate all mailroom and fulfillment equipment
Prepare and assemble mailing materials and packages for shipping
Receive and process incoming customer service requests
May assist with the management of short-term onsite storage space
Assists with accurately recording and processing information for offsite storage

What we offer

List of benefits

Fulltime

Customer Service Representative

Location

Philippines , Santo Domingo, Nueva Ecija

Salary:

20000.00 - 30000.00 PHP / Month

MotivIT

Expiration Date

Until further notice

Requirements

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task in stressful conditions with little supervision
Ability to stay calm when customers are stressed or upset
Exhibit an excellent organizational and interpersonal skills
Excellent communication and presentation skills

Job Responsibility

Acts as the company’s first point of contact while maintaining a positive, empathetic and professional attitude toward clients at all times
Respond promptly to customer inquiries, emergency and non-emergency calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
In charge of maintaining call logs, monitoring routes, transferring messages, and directing tech agents
Respond to any issues and follow-up by coordinating with the appropriate departments or tech agents
Operate and manage a multi-line telephone console system
Respond to queries related to company’s services
Prioritize and organize calls according to urgency
Supervise the route and status of tech agents to prioritize their daily schedule

Fulltime

Customer Service Representative - Pharmacy Service Technician

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Chandler, AZ

Salary:

17.00 - 28.46 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Valid/ Active Arizona Pharmacy Technician License
One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
One year computer keyboarding experience, skills and aptitude

Job Responsibility

Provide telephone support to patients receiving life sustaining specialty drug therapy
Coordinate and process new patient medication orders and reorders, which includes verifying and reverifying benefits
Help patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Customer Service Representative

Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Me...

Location

Uganda

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

You are strong in spoken and written English (at least C1)
Minimum 1-year professional customer service experience or equivalent customer facing role
Experience supporting customers via e-mail, and/or chat
Passion for customer service and ownership of customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to different audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Organized and detail-oriented, able to recognize patterns
Thrives on a team where expertise is shared and feedback is welcomed
Solution and satisfaction driven, being able to discern when to provide compensation
Knowledge of Office 360

Job Responsibility

Exceed customer expectations with guidance, knowledge, and passion for technology
Figure out how technology works when things go wrong
Effectively prioritize and manage time
Multitask across systems and applications
Analyze, isolate and resolve a variety of complex technical issues
Comfortably navigate a technical environment
Engage customers, explaining step by step solutions with patience and an approach tailored to each individual customer
Fix technical issues and provide incredible customer experience

Fulltime

Customer Service Representative

Join a fast-growing, tech-enabled company where your voice matters, your impact ...

Location

Salary:

18.00 - 20.00 USD / Hour

LoadUp

Expiration Date

Until further notice

Requirements

1+ years of experience in a high-volume customer service or support environment
Solutions-first mindset with a passion for providing great service
Strong communication, organization, and time-management skills
Familiarity with computer systems and a willingness to learn our platforms
A team-first attitude and comfort in a feedback-rich culture
High school diploma or GED required
Able to work nights or weekends

Job Responsibility

Be the first point of contact for customers and Loaders—resolving inquiries via phone, text, chat, and email with speed and empathy
Troubleshoot scheduling issues, service concerns, and escalations with a calm, solutions-first mindset
Monitor and manage real-time order status to ensure a seamless service experience from start to finish
Collaborate with internal teams (Dispatch, Field Operations, etc.) to resolve service issues and optimize support
Accurately document all interactions in our systems to maintain clear and organized customer records
Identify and report recurring issues or trends to help improve customer experience and internal processes
Uphold LoadUp’s brand values in every customer interaction
Adapt quickly to new tools, workflows, and priorities in a fast-moving, tech-enabled environment

What we offer

Competitive Hourly Rate with Performance Bonus
Medical, Dental, Vision, and Life Insurance Benefits
Flexible Spending Account (FSA) or Health Savings Account (HSA)
401(k) with 5% Company Match
Paid Time Off Policy
Employee Stipend Program
Employee Recognition Program
Employee Referral Program

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...

Location

Ghana , Accra

Salary:

Not provided

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
Minimum 1 year of experience as a Field Service Representative or equivalent
Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
Proficiency with TCP/IP protocol and networking
Basic proficiency in English (reading and writing) is required
Proficiency in French (written and verbal) required
Excellent organizational skills and attention to detail
Must be based in Africa
Willingness to travel to potential conflict areas in support of radios
All employment is contingent upon the successful clearance of a background check

Job Responsibility

Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
Prepare and conduct product demonstrations for customer visits and equipment evaluations
Visit customer sites to provide technical support and deliver training
Troubleshoot failures and abnormal situations in the field
Collect and analyze field failures and abnormalities and provide feedback to the development team
Help the Design Engineers reproduce and troubleshoot problems
Travel up to 75% of the time and work on-site at the customer's location

What we offer

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment

Service and Support Representative

360 Resourcing Solutions

Location:
United Kingdom , Dundee

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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Job Responsibility:

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