Service and Sales Specialist, Citi

Service and Sales Specialist

Citi

Location:
Mexico, Los Reyes de Salgado

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

Job Responsibility:

provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance
participate in engagement campaigns to potential and existing clients to increase growth opportunities
assist office staff with client credit applications and transaction processing
analyze disbursement reports and assist providers with account reconciliation
assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone
order, replace, and track provider enrollment kits and marketing information
process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems
place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions
update information for change of address and bank info changes and perform department assistance functions as assigned by management
assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting

Requirements:

2-4 years of relevant experience
experience within customer service, call center, or retail preferred
experience with relationship building with internal and external customers
retrieve, update, and store provider data in all appropriate systems

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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