Service and Repair Technician II

• Performs wiring / assembly of subassemblies of serviced end item products
• Generates and executes upon formal test protocols and reports
• Sets up and operates test equipment and records measurements
• Provides process/test method training to new hire technicians
• Investigates, confirms original complaint to sub-assembly root cause analysis and properly documents the repairs of returned devices for service, per corporate standards and local procedures
• Provides options for repairs to customer service center via accurate repair estimating
• Interfaces with Field Assurance to accurately document an evaluation to root problem cause determination as reported in the Service Management and Complaint handling systems
• Participates in the development of local procedures and documentation for equipment repair
• Supports production/ Service Quality Engineer with diagnosing potential new failure modes with manufactured equipment returned for Out of Box failure analysis
• Identify any negative trends for the devices serviced
• Will assist in the support of Quality and Regulatory, to ensure systems are in compliance with all internal and external guidelines
• Maintains working knowledge of company policies and procedures, ISO and FDA requirements
• Back-up technical support when needed for customer issues
• Other duties as assigned

• Associate degree in electronic engineering technology with 5 years related experience in a comparable discipline
• Medical Device or Biomedical Engineering experience a plus
• Requires demonstrated ability to interpret and comprehend specifications, procedures, and use of hand tools
• Must be able to prepare and maintain appropriate documentation related to the product servicing
• Writing skills sufficient to write technical reports, the process taken toward resolution, and results
• Ability to analyze and evaluate data and recommend actions
• Knowledgeable in troubleshooting electronics and hydraulic circuits mandatory
• Able to coordinate test protocols
• Ability to work with minimum supervision
• Able to communicate technical solutions to customers
• Ability to read and understand electrical schematics
• Keyboarding and Computer skills: Word, Excel, PowerPoint

Medical Device or Biomedical Engineering experience a plus