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Service and Product Support Specialist

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MaterMacc

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Service and Product Support Specialist oversees the Southwest territory (Colorado, Kansas, Oklahoma, Texas) and supports sales growth and dealer development as a service and product liaison. Working closely with the Territory Sales Manager and providing service support to dealership personnel is the key to this position.

Job Responsibility:

  • Respond to dealer inquiries regarding after sales service issues (via telephone or personally)
  • Visit dealers to provide training and instructions on service, maintenance and machine assembly issues
  • Set up and participate in exhibitions and shows
  • Provide support in resolving warranty issues
  • Report product quality issues to headquarters
  • Submit reports as needed for customer visits, trade shows and product issues
  • Train dealerships personnel on the POETTINGER product line
  • Help dealership personnel with on-line ordering of machines, parts etc. and warranty claim submittal
  • Assist dealerships in machine set-up and start up at the customer when appropriate
  • Assist dealerships regarding after sales service issues, performing diagnostics and repairs
  • Organize and assist dealerships with field demonstrations and sales promotion activities
  • and Other duties as assigned.

Requirements:

  • Sound knowledge of agricultural mechanics and hydraulics
  • Must live in the Soutwest United States
  • Must provide some personal tools to help in the field if necessary
  • Should have 3 to 5 years of experience in customer service in the Ag Equipment industry
  • Must be self-motivated and able to work independently
  • Willingness to travel occasionally to Europe and/or in the United States/Canada for training and/or meetings
  • Valid Driver’s license
  • Microsoft Office experience
  • Excellent presentation skills and the ability to communicate technical information to a variety of audiences
  • Work normal business hours but may be required to do some work in the evenings or outside normal working hours
  • Able to work on a computer for long periods of time
  • Required to work “on the road’ while traveling throughout assigned region
  • Required to spend long hours concentrating which will require attention to detail and high levels of accuracy
  • Required to meet a number of deadlines which may cause stress
  • The position requires at least 50% travel
  • Must be able to lift at least 50 lbs.
What we offer:
  • Full product training
  • A competitive compensation package
  • Secure full-time job in a successful family owned company, with supportive US and Austrian team colleagues
  • Company vehicle, company laptop and mobile phone

Additional Information:

Job Posted:
April 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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