Service and Maintenance Manager

• Serve as the primary contact for all service, maintenance, and technical support inquiries
• Build and nurture relationships with existing clients and uncover new sales opportunities
• Conduct site visits and surveys for new or renewal maintenance contracts
• Create and issue maintenance proposals, renewal documents, and technical quotations
• Provide technical support across all product lines
• Assist with warehouse setup, product configuration, and testing before installation
• Support customer demonstrations and product presentations at trade shows
• Interpret and work from technical drawings, diagrams, and installation manuals
• Collaborate with supervisors and project managers to manage the service planner efficiently
• Process repair quotations, customer requests, and service documentation
• Produce accurate internal and external documentation ensuring compliance

• Previous experience in a similar role with strong customer service skills
• Proficiency with general IT systems
• eagerness to learn
• Ability to interpret technical documentation, including drawings and manuals is a plus
• Excellent written and verbal communication skills
• A technically minded individual

AutoCAD would be a great plus

• Commission on B2B sales and new contracts
• Mobile phone and laptop provided
• Company vehicle available for site visits
• Secure on-site parking
• 23 days holiday plus bank holidays
• Pension contribution