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Service and Maintenance Manager

United Kingdom, Leatherhead, Bookham 35000.00 - 45000.00 GBP / Year · Job Posted March 12, 2026
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Job Description

Your role will lead and develop the company's Service and Maintenance division. You will be the driving force behind exceptional client service, effective contract management, and the growth of maintenance-based revenue streams. This office-based role is crucial to ensuring customer satisfaction and supporting the launch of new innovative products.

Job Responsibility

  • Serve as the primary contact for all service, maintenance, and technical support inquiries
  • Build and nurture relationships with existing clients and uncover new sales opportunities
  • Conduct site visits and surveys for new or renewal maintenance contracts
  • Create and issue maintenance proposals, renewal documents, and technical quotations
  • Provide technical support across all product lines
  • Assist with warehouse setup, product configuration, and testing before installation
  • Support customer demonstrations and product presentations at trade shows
  • Interpret and work from technical drawings, diagrams, and installation manuals
  • Collaborate with supervisors and project managers to manage the service planner efficiently
  • Process repair quotations, customer requests, and service documentation
  • Produce accurate internal and external documentation ensuring compliance

Requirements

  • Previous experience in a similar role with strong customer service skills
  • Proficiency with general IT systems
  • eagerness to learn
  • Ability to interpret technical documentation, including drawings and manuals is a plus
  • Excellent written and verbal communication skills
  • A technically minded individual

Nice to have

AutoCAD would be a great plus

What we offer

  • Commission on B2B sales and new contracts
  • Mobile phone and laptop provided
  • Company vehicle available for site visits
  • Secure on-site parking
  • 23 days holiday plus bank holidays
  • Pension contribution

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