Service and Installation Technician Job at Cencora

Job Description

The Service and Installation Technician is responsible for providing a high level of customer satisfaction throughout the site selection, ongoing preventative maintenance, customer service, user training of the Micro Weigh System (MWS), and related technologies. The Micro-Weigh System offers producers the only automated Micro ingredient delivery system of its kind. The MWS Service Technician representative also provides sales support, influence and education of product use with the customers for purposes of maximizing customer value and Micro Technologies revenue. This is a full-time remote role with the ideal candidate will residing in Southeast Nebraska, with additional coverage as needed.

Job Responsibility

Build trust and influence with customers as well as sustain and maintain the relationship with integrity and dedication to the customer
Responsible for preventative maintenance, onsite and remote service and support of the Micro Weigh Systems and other technologies
Optimizing the customer benefit of our systems and solutions
Troubleshooting and problem solving
Installation of parts, electrical work, plumbing, welding, and fabrication
Transport and deliver equipment to customer’s sites
Maintain, modify and adjust with the highest level of accuracy the appropriate dosage for feed additives and rations/diets through the Micro Weigh System software based upon the nutritionist’s and or veterinarian’s specifications
Perform standard operational tests under protocol guidelines while following standardized checklists
Maintains and updates FDA files for customers and trains customers on same
Effectively train customer staff on equipment operation and inventory control procedures as well as FDA guidelines
Continual education of customer management team on new products and programs offered by Micro, which supports and drives increased product sales
Perform other job-related duties as assigned

Requirements

High School diploma or equivalent is desired
Experience and understanding of feed yard operations helpful
Experience with use of power tools, volt meters
Knowledge of electrical wiring, plumbing, welding and fabrication is required
Requires computer skills, including Microsoft Office and basic knowledge of computer-based software
Must be able to read and understand English
Good customer service skills and a sense of urgency are required
Ability to read electrical diagrams, setting up computer programs, and following instructions
Driver’s License and acceptable driving record is required
CDL is preferred or must be able to obtain CDL license
Must be able to lift 100 lbs

Nice to have

Experience and understanding of feed yard operations helpful
CDL is preferred

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

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Service and Installation Technician

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