Service and Automation Engineer

• Serve as a primary technical contact for customer inquiries and service requests
• Provide remote troubleshooting support using phone, email, and secure remote access tools
• Diagnose issues and guide customers through corrective actions
• Escalate complex problems to specialized engineering teams when needed
• Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible
• Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems)
• Troubleshoot ladder logic, function blocks, and structured text issues
• Optimize control logic for performance, safety, and efficiency
• Perform online/offline edits during commissioning or service activities
• Configure and troubleshoot VFDs, servo drives, and motion controllers
• Set motor parameters, feedback devices, and motion profiles
• Diagnose drive faults such as overcurrent, encoder errors, or communication issues
• Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet)
• Create or modify operator interface screens including alarms, trends, recipes, and controls
• Connect PLC tags to HMI objects and verify communications
• Adjust user interfaces based on operator feedback
• Troubleshoot display, scripting, or communication issues
• Confirm resolution of service issues and ensure equipment reliability
• Provide feedback to engineering teams on recurring problems or improvement opportunities
• Document service activities and customer interactions in internal systems
• Support spare-parts identification and service quotation activities
• Share technical knowledge with internal teams and participate in project discussions

• Bachelor’s or Master’s degree in Automation Engineering, Electrical Engineering, or related field
• Hands-on experience with PLC troubleshooting and remote diagnostics
• Experience supporting industrial machinery or automated production systems preferred
• Strong knowledge of automation and control systems including PLCs, HMIs, drives, and motors
• Experience modifying automation software during commissioning or service work
• Ability to read electrical schematics and P&ID drawings
• Broad technical skill set with the ability to support multiple types of equipment
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage multiple service cases
• Strong communication skills with a customer-focused mindset
• Additional language skills are a plus
• Willingness to travel 25–50% of the time, including occasional extended trips

Additional language skills are a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan