CrawlJobs Logo

Service Analyst 1 CBPS

https://www.citi.com/ Logo

Citi

Location Icon

Location:
Philippines , City of Taguig

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi. The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.

Job Responsibility:

  • Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
  • Ensure accuracy of research and compliance advice provided to members of sales force team
  • Develop information regarding required changes in reports and procedures
  • Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
  • Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
  • Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

  • Previous relevant experience preferred
  • Series 6 and 26 License
  • Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
  • Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
  • Effective verbal and written communication
  • Influencing and relationship management skills
  • Proven ability to creatively solve problems
  • Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
April 30, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Service Analyst 1 CBPS

New

Finance Manager

Our client is a top-tier venture capital firm behind some of the most influentia...
Location
Location
United States , Menlo Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-9+ years in venture capital, private equity, or investment management either as an auditor, fund admin or at a fund
  • Knowledge of partnership accounting and investment valuations
  • Advanced Excel skills
  • AltaReturn, Allvue, or Microsoft NAV experience a plus
  • Strong communication and organizational skills
Job Responsibility
Job Responsibility
  • Manage fund and GP ledgers, including investment activity and LP allocations
  • Prepare quarterly and annual financial statements
  • Support deal execution and transaction documentation
  • Assist with audit and tax processes with external providers
  • Monitor fund cash and process capital calls and distributions
  • Review fund administrator reporting
  • Partner with Investor Relations on LP requests
What we offer
What we offer
  • fully paid healthcare
  • profit-sharing 401(k)
  • free lunches
  • strong team culture
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Norwood
Salary
Salary:
14.50 - 15.50 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands
  • This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions
  • Sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance
  • Provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily
  • Working as part of a fun, energetic team accomplishing daily tasks around the store
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Parttime
Read More
Arrow Right
New

Senior Billing Coordinator

Senior Billing Coordinator for a well-established Law Firm located in downtown W...
Location
Location
United States , Washington, D.C.
Salary
Salary:
115000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years’ experience in legal billing
  • 3E
  • Ebilling Hubs
  • Proficient in MS Office
  • Excellent analytical skills
  • Law firm experience
Job Responsibility
Job Responsibility
  • Prepare and distribute weekly, quarterly, and year-end reports for clients in 3E
  • Apply firm and client-specific billing guidelines, ensure matter engagement letter compliance
  • Effectively interact and communicate with attorneys, secretaries, and clients in a decentralized billing environment
  • Manage client invoicing and regular collections activities including the generation of accounts receivable reports monthly and reconciliations
  • Assist with reviewing and verifying the accuracy of billing and supporting documentation as required
  • Research and respond to inquiries regarding billing issues and problems
  • Create new billing formats as needed
  • Preparing Electronic billing, assisting with maintaining the ebilling
What we offer
What we offer
  • great benefits
  • excellent work-life balance
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Senior Industrial Security Specialist

The Senior Industrial Security Specialist will lead a team responsible for imple...
Location
Location
United States , Conshohocken
Salary
Salary:
56000.00 - 64000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be a United States Citizen
  • Possess a Department of Defense (DoD) SECRET security clearance
  • Candidates should either hold an active DoD SECRET clearance or be eligible to obtain one quickly
Job Responsibility
Job Responsibility
  • Lead a team of 2 or more Industrial Security Specialists by monitoring PerSec processing times, working with Operations and team members to identify efficiency gaps, suggesting or implementing process improvements, and introducing new procedures
  • Contribute to selecting and placing specialists
  • develop performance and career programs
  • coach and mentor team
  • Create training materials and guidance documents for team, Operations, or branch personnel
  • Conduct training sessions for Operations or branch personnel
  • Act as a liaison between the company and multiple customer agencies and clients for status checks and submission of required security documentation
  • Prepare and submit electronic application (eApp) case files for initial personnel security investigations (SF-86) and reinvestigations (continuous evaluation program - CE)
  • Provide advice and assistance to employees preparing security documents via eApp
  • Conduct required briefings (initial, annual, and debrief)
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • unused vacation is only paid out where required by law
  • Internal advancement opportunities
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have t...
Location
Location
United States of America , Cottage Grove
Salary
Salary:
14.00 - 16.00 USD / Hour
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions
  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
Job Responsibility
Job Responsibility
  • Greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program
  • Working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers
  • Provide regular and predicable onsite attendance
  • Interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store
What we offer
What we offer
  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
Read More
Arrow Right
New

Billing Specialist

We are seeking a detail-oriented Billing Specialist with experience in governmen...
Location
Location
United States , Fulton, MD
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of billing experience in government contracting (GovCon)
  • Hands-on experience with Unanet ERP GovCon
  • Knowledge of FAR, DCAA requirements, and contract billing types
  • Strong Excel skills (pivot tables, VLOOKUPs, reconciliations)
  • High attention to detail and accuracy
  • Strong communication and organizational skills
Job Responsibility
Job Responsibility
  • Prepare, review, and submit accurate invoices for government contracts
  • Ensure billing complies with Federal Acquisition Regulation (FAR) and contract terms
  • Utilize Unanet ERP GovCon for project setup, labor distribution, and invoicing
  • Monitor project costs, funding, and contract ceilings
  • Reconcile billed vs. unbilled accounts and resolve discrepancies
  • Collaborate with project managers, finance, and contracts teams
  • Support audits and maintain proper documentation
  • Track subcontractor invoices and ensure proper billing treatment
  • Assist with month-end close and revenue recognition processes
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
Read More
Arrow Right
New

Fi Solution Sales Director

Mastercard has a vision to build a leadership position as the only truly multi-r...
Location
Location
Germany , Frankfurt
Salary
Salary:
Not provided
mastercard.com Logo
Mastercard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent Commercial payments experience and knowledge with 10+ years’ experience in the industry is expected
  • Track record of being a trusted advisor with a proven consultative business development approach, especially to the banking sector and large corporates
  • Deep understanding of B2B payment flows, business needs and the purchase to pay process in large organisations
  • Demonstrate multi years of success introducing selling existing and emerging B2B commercial payments solutions
  • In- depth experience creating, executing, and managing business development strategies involving B2B payments, P2P technologies and transaction flows considered by the office of the CFO
  • Proven ability to build meaningful, trusting relationships with multinational customers & C Level executives
  • Strong collaborator - able to build trusted partnerships both internally and externally
  • Track record in consistently achieving business growth targets
  • Comfortable with roles that require discretion, integrity, and agility
  • Excellent verbal and written communications skills to articulate solutions and value propositions to senior management level stakeholders and customers
Job Responsibility
Job Responsibility
  • Technical Sales lead for CS in the Central Europe division
  • Working as a consultative B2B expert collaborating with the local account management and business development teams and the European Commercial product team
  • Closely consult with existing issuers and local market stakeholders to drive new scalable opportunity in commercial payments
  • Establish relationships with large corporations in market to develop sales pipeline and drive demand for Mastercard Commercial products
  • Support CS BD team, issuers and Mastercard Account Managers to manage and grow corporate sales pipeline for both T&E and B2B spend
  • Form and manage strong relationships with issuer sales teams focused on Large Market corporates to partner on driving their sales pipeline for B2B and T&E volume
  • Build in-depth corporate payments insight, including understanding of value-chain players, customer pain points and payment/data flows to identify and pursue opportunities to drive Mastercard’s relevance and presence
  • Partner with European Commercial product team to accelerate sale and adoption of Commercial products to corporations
  • Create market sales plan with clear objectives, strong customer engagement and KPIs
  • Be responsible for alignment of Commercial sales strategies and pipeline management across Europe and globally, coordinating with other regional and global Commercial salespeople
  • Fulltime
Read More
Arrow Right
New

Security Intervention Specialist

The primary function of the Security Intervention Specialist is to monitor surve...
Location
Location
United States , Grand Rapids
Salary
Salary:
18.00 USD / Hour
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent (e.g., GED)
  • Must be able to obtain a TOPS Alarm System Monitoring License as part of our paid on-the-job training
  • Minimum of one (1) year of experience in dispatching, security, customer service, or call center role
  • Must be capable of working in a high-stress environment and effectively communicating, particularly during critical, life-or-death emergency situations
  • Able to maintain high alert and use critical thinking to monitor customer sites and respond to any emerging situations
  • Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams
Job Responsibility
Job Responsibility
  • Monitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations
  • follow client-specific protocols as needed
  • Analyze, assess, and respond to system-generated alerts and event notifications promptly
  • Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response
  • prioritize and route emergency calls to appropriate first responders
  • Answer inbound calls regarding customer inquiries and respond as necessary
  • Prepare comprehensive post-situational reports and logs for customer distribution
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
  • Fulltime
Read More
Arrow Right