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Service Ambassador Lead

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JLL

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Location:
Singapore , Singapore

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Job Responsibility:

  • Developing and implementing strategies to enhance the overall experience of occupants in the facility
  • Develop and implement standard operating procedures to maintain cleanliness and hygiene standards
  • Manage and coordinate various soft services such as cleaning, pest control and landscaping
  • Conduct daily routine walkthroughs and assessments of the soft services delivery
  • Provide guidance, training, and support to team members
  • Collaborate with external vendors and service providers
  • Coordinate with internal teams to implement necessary improvements
  • Building and maintaining strong relationships with occupants and stakeholders
  • Monitor and evaluate the quality of services
  • Utilizing data and analytics to gain insights into occupant preferences
  • Proactively seeking opportunities for innovation and improvement in the human experience
  • Implementing initiatives to enhance employee engagement and well-being within client premises
  • Prepare and submit regular reports on facility and team’s service performance
  • Lead a team of ambassadors, by setting governance through audits and mystery shopping
  • Ensure the upkeep of the team’s attire and adhere to the established grooming standards
  • Strive to continually improve experience service performance
  • Engage in a culture of continuous improvement and innovation
  • Track all event requests from initiation through completion
  • Liaise with stakeholders throughout the event lifecycle
  • Provide regular client updates on event progress
  • Coordinate with all parties to ensure successful event delivery
  • Manage event timelines with clear accountability and milestone tracking
  • Support on-site events, conferences, promotions, functions, and briefings
  • Deliver end-to-end event support from pre-event planning through post-event analysis
  • Supervise event setup and breakdown operations
  • Monitor event progress and implement swift resolution for emerging challenges
  • Ensure event locations are properly prepared and restored
  • Execute procurement activities for events
  • Maintain high-performing vendor partnerships
  • Coordinate logistics for equipment, supplies, and resources
  • Ensure all AV equipment is operational and ready for use prior to event commencement
  • Collaborate with AV support teams
  • Conduct pre-event AV testing
  • Coordinate A/V resources and establish backup solutions
  • Ensure essential standby support personnel are on-site during events
  • Facilitate collaboration with facilities management, security, catering, and service provider teams
  • Serve as central communication hub for all parties involved
  • Optimize staffing deployment including after-hours and weekend event support
  • Support the Account Lead on client account management including reports and presentations for events
  • Contribute to client-facing materials and documentation development
  • Participate in account strategy discussions and relationship optimization activities
  • Provide event-related insights to drive account growth and retention
  • Create and implement processes for event management and operational activities
  • Develop standard operating procedures for event management delivery
  • Utilize dashboards and reporting tools to provide data-driven insights on performance metrics
  • Generate regular performance reports tracking KPIs
  • Analyze data to identify improvement opportunities and strategic recommendations
  • Ensure compliance with client security protocols and banking environment requirements
  • Being a JLL brand enforcer

Requirements:

  • Mid-level experience from 4 to 5 star Hotel /Tier 2 Airline / F&B industry
  • Strong problem-solving skills and the ability to work well under pressure
  • Proven experience in a similar guest relations role within a corporate environment
  • Strong customer service and communication skills to effectively address guest concerns
  • Knowledge of facility management principles, including cleaning, pest control, and landscape services
  • Excellent organizational and multitasking abilities to manage multiple soft services simultaneously
  • Strong leadership and team management skills, with the ability to motivate and guide a diverse team
  • Adept in front desk and back office processes with strong admin skills
  • Familiarity with occupational safety requirements and continuous improvement initiatives
  • Computer-savviness

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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