CrawlJobs Logo
Bühler Group Logo Bühler Group · IT - Administration

Service Agreements & Planning Specialist

Türkiye, Izmir · Job Posted May 19, 2026
Apply Position
Job Link Share

Job Description

Buhler Group in Izmir, Türkiye, is looking for a skilled professional to join our Service Operations Team as a Service Agreements & Planning Specialist. This position will be responsible for coordinating and managing the service agreements from quotation to execution and mobilization with renewal phase and fulfilling the agreement deliverables with a high-level focus on quality, customer satisfaction, efficiency and cost while ensuring compliance with the company directives.

Job Responsibility

  • Take overall ownership of Bühler services agreements for Türkiye & Azerbaijan, to fulfill obligations towards full customer satisfaction
  • Oversee the execution of agreements in terms of profitability and risk, and run periodical performance reviews with customers
  • Act as the single point of contact for customers, coordinating internal resources to deliver optimal performance during the agreement period
  • Identify and develop additional scope business opportunities
  • Collaborate closely with existing operations teams of different functions in Services, Sales, and Project Execution (e.g., Automation, Field Service, Parts Operation, and Service Workshops)
  • Provide Quotation & Order processing of transactional field service activities

Requirements

  • Bachelor's degree in engineering or business administration, with basic knowledge in financial planning
  • Minimum 3 years of experience in order processing/handling, agreement management
  • Problem-solving skills, hands-on and pragmatic, with strong execution, delivery mindset and a proven track record
  • Strong communication skills in English and Turkish languages
  • Willingness to travel

What we offer

  • Career and personal development
  • Diverse and inclusive workplace
  • Cross-cultural working environment
  • Family-owned business culture
  • Great and dynamic work environment
  • Open communication culture
Bühler Group - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Service Agreements & Planning Specialist

8 matching positions

Customer Service Specialist II

The Customer Service & Operations Specialist will be responsible for consistentl...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED required
  • Previous experience working in a fast-paced billing and customer-oriented role required
  • Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
  • Must be comfortable in participative problem-solving environments and have high ethical standards
  • Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
  • Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
  • Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
  • Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
  • Intermediate knowledge of Salesforce required
  • Embodies the following values: serve, perform, influence, respect, innovate, team
Job Responsibility
Job Responsibility
  • Audit contracts and customer agreements for accuracy and compliance
  • Simultaneously manage inbound and outbound customer phone and email inquiries
  • Receive, review and process inquiries in a timely, accurate and professional manner
  • Always maintain a professional and courteous attitude
  • Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
  • Ability to create custom reports in SalesForce as requested
  • Support and clearly communicate with internal operations and sales team
  • Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
  • Access information from supplier catalogs and websites
  • Resolve and communicate customer billing inquiries between field reps and management
What we offer
What we offer
  • We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
  • Fulltime
Read More
Arrow Right

Customer Service Specialist II

The Customer Service & Operations Specialist will be responsible for consistentl...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or GED required
  • Previous experience working in a fast-paced billing and customer-oriented role required
  • Ability to work in ambiguous situations when facing circumstances that are unstructured and require original approaches required
  • Must be comfortable in participative problem-solving environments and have high ethical standards
  • Demonstrated skills required: organizational, analytical, planning, prioritization, time management, professionalism, problem-solving, decision-making, flexibility, adaptability, active listening, excellent verbal and written communication and good judgement
  • Must be deadline-oriented, self-motivated, prioritize multiple tasks to meet deadlines, take initiative, and display a sense of urgency
  • Considerable experience with billing systems, reporting, and PCI compliance with multiple funding methods required
  • Proficiency in Microsoft Office Suite – Outlook, Word, and Excel required
  • Intermediate knowledge of Salesforce required
Job Responsibility
Job Responsibility
  • Audit contracts and customer agreements for accuracy and compliance
  • Simultaneously manage inbound and outbound customer phone and email inquiries
  • Receive, review and process inquiries in a timely, accurate and professional manner
  • Always maintain a professional and courteous attitude
  • Review and maintain accuracy of customer accounts and sales opportunities in SalesForce
  • Ability to create custom reports in SalesForce as requested
  • Support and clearly communicate with internal operations and sales team
  • Efficiently navigate though all systems including SalesForce, Five9, D365 and JDE
  • Access information from supplier catalogs and websites
  • Resolve and communicate customer billing inquiries between field reps and management
  • Fulltime
Read More
Arrow Right

Field Service Specialist

Assessing and solving technical escalations, providing online and in-dealership ...
Location
Location
United States , San Francisco
Salary
Salary:
95000.00 - 105000.00 USD / Year
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 3 to 5 years’ automotive experience required
  • current ASE certification is preferred but previously certified individuals will be considered
  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Ability to travel locally to dealerships within a designated area
  • Ability to analyze and document vehicle case updates
  • Ability to communicate technical information to all levels
  • Ability to analyze data and create custom reports using provided templates
  • Ability to effectively use MS Word, Excel, and PowerPoint
  • Ability to work independently and manage a progressive workload in a fast-paced environment
  • High School Diploma
Job Responsibility
Job Responsibility
  • Assessing and solving technical escalations
  • Providing online and in-dealership technical assistance
  • Leading discussions and acting as a subject matter expert
  • Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks
  • Interacting with the team as the quality feedback liaison
  • Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
  • Ensuring the improvement of the customer experience and increasing “fixed first visit” cases
  • Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on customer experience
  • Include local travel to designated dealerships
  • Assisting dealer technicians with solving tough vehicle cases
  • Fulltime
Read More
Arrow Right

Senior Specialist Service Operations

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Ou...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
sita.aero Logo
SITA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in middleware technologies such as: Messaging broker systems: IBM MQ
  • Proxy servers : HA proxy, Max Scale
  • Application servers: WebSphere, JBoss, Tomcat
  • Hands on experience of operating systems (Linux Redhat)
  • Experience with cloud platforms (AWS or Azure) is a plus
  • Familiarity with databases (Oracle, Maria Database, SQL Server) is an asset
  • Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks is plus
  • Familiarity with load balancers (F5, AVI or Elastic) is a plus
  • Strong problem-solving and analytical abilities
  • Excellent communication and teamwork skills
Job Responsibility
Job Responsibility
  • Install, configure, and maintain middleware messaging systems
  • Ensure middleware components are up-to-date with patches and upgrades
  • Respond to incidents reported by users or monitoring systems
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Log and track issues using ticketing systems (e.g., ServiceNow, Jira)
  • Diagnose and resolve middleware-related issues, such as connectivity problems, performance bottlenecks, or configuration errors
  • Collaborate with development and infrastructure teams to address complex issues
  • Monitor performance using Dynatrace
  • Optimize middleware configurations to improve system efficiency and reliability
  • Participate in change advisory boards (CAB) and ensure all changes are documented and tested
What we offer
What we offer
  • Flex Week: Work from home up to 2 days/week
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
  • Competitive Benefits: Competitive benefits that make sense with both your local market and employment status
  • Fulltime
Read More
Arrow Right

Managed Service Technical Specialist Security - L3

As a Security Managed Services Engineer (L3) at NTT DATA, you will play a crucia...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience handling complex security infrastructure within a managed services environment
  • Strong background in IT engineering, preferably within medium to large ICT organizations
  • Deep working knowledge of ITIL processes
  • Proficiency in planning activities and projects well in advance
  • Strong client-focused approach, ensuring a positive client experience
  • Excellent communication skills, with the ability to work across different cultures and social groups
  • Effective listening skills and an ability to adapt to changing circumstances
  • Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary
  • Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience
Job Responsibility
Job Responsibility
  • Proactively identifying and resolving technical incidents
  • Performing necessary checks and applying monitoring tools
  • Ensuring all assigned infrastructure at client sites is correctly configured, installed, tested, and operational
  • Diving deep into third-line support calls, uncovering root causes of incidents and problems
  • Engaging with clients daily, providing continuous feedback and updating them about their systems' statuses
  • Maintaining zero missed service level agreement conditions
  • Identifying root cause of critical incidents and implementing solutions
  • Handling tickets of high complexity, delivering advanced solutions, and contributing to operational improvements
  • Creating knowledge articles for frequent tasks/issues and training junior team members
  • Providing inputs to automation teams to reduce manual efforts
  • Fulltime
Read More
Arrow Right

Associate Service Operations Specialist

The Associate Service Operations Specialist at NTT DATA is an entry-level positi...
Location
Location
Korea, Republic of , Seoul
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Displays customer service focus
  • Good communication skills and ability to prepare structured, and relevant communications to operations leaders
  • Displays ability to work in a fast paced and deadline driven environment
  • Displays ability to build, manage and foster a team-oriented environment
  • Ability to work creatively and analytically in a problem-solving environment
  • Ability to quickly become proficient in delivery processes and related systems
  • Some ability to analyze, design and improve operations processes
  • Bachelor's degree or equivalent in Information Technology or Business Administration or related field
  • Basic work experience in service delivery within a large scale (preferably multi-national) technology services environment
  • Basic experience gained in a service delivery environment including technical and service management exposure
Job Responsibility
Job Responsibility
  • Assists with the management of the shift roster and ensuring that all operations metrics are monitored
  • Assists with ensuring that shift handover processes are adhered to and managed
  • Assists with the management of shift escalations from clients
  • Dashboards all key Metrics and manages the about to be breached situations
  • Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
  • Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
  • Monitors the operational effectiveness of support services and develops and implements the required improvement plans
  • Balances the needs of the client with the strategic direction of the company
  • Understands the core issues affecting the client and works with the relevant service teams to resolve
  • Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action
  • Fulltime
Read More
Arrow Right

Service Delivery Specialist

The Service Delivery Specialist at NTT DATA is a pivotal role focused on managin...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
  • ITIL Certification, such as ITIL Foundation or higher-level certifications
  • Project Management Professional (PMP) certification desirable
  • Client Relationship Management certification desirable
  • Seasoned demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
  • Seasoned background in delivering IT services, managing IT projects, and understanding the IT service lifecycle
  • Seasoned experience in managing client relationships, understanding client needs, and ensuring client satisfaction
  • Ability to establish strong relationships with internal stakeholders and external clients
  • Seasoned ability in managing coordinated delivery of service
  • Excellent written and verbal communication skills
Job Responsibility
Job Responsibility
  • Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization
  • Performs client facing service activation activities and support the GDC in service activation completion
  • Responsible for operations performance, including - Service Improvement Plans
  • Establishes, monitors and reports Service Delivery Reports
  • Escalation management and Reporting
  • Meeting management with clients
  • Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams
  • Change Management – manages and owns all RoE changes
  • Service First - owns Service First asset verification and contract status
  • Vendor Backout - manages backout issues with Vendor
  • Fulltime
Read More
Arrow Right

Senior Associate Service Operations Specialist

The Senior Associate Service Operations Specialist is a developing subject matte...
Location
Location
Myanmar , Yangon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent in Information Technology or Business Administration or related field
  • Moderate level of work experience in service delivery within a large scale (preferably multi-national) technology services environment
  • Moderate level of experience gained in a service delivery environment including technical and service management exposure
  • Moderate level of experience in managing customer escalation situations and objection handling
  • Moderate level of demonstrated support operations experience
  • ITIL foundation certification is preferred
  • Displays customer service focus
  • Good communication skills
  • Ability to work in a fast paced and deadline driven environment
  • Ability to build, manage and foster a team-oriented environment
Job Responsibility
Job Responsibility
  • Assists with the management of the shift roster and ensuring that all operations metrics are monitored
  • Assists with ensuring that shift handover processes are adhered to and managed
  • Assists with the management of shift escalations from clients
  • Dashboards all key Metrics and manages the about to be breached situations
  • Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
  • Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
  • Monitors the operational effectiveness of support services and develops and implements the required improvement plans
  • Balances the needs of the client with the strategic direction of the company
  • Understands the core issues affecting the client and works with the relevant service teams to resolve
  • Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action
  • Fulltime
Read More
Arrow Right