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Service Agent

Parking Network B.V.

Location:
Germany , Berlin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your job at the airport – more than just customer service. Do you want to work with people from all over the world every day and be part of the airport operations at BER? Then become part of APCOA, Europe's leading parking management company, and support our customers where their journey begins or ends.

Job Responsibility:

Personal, telephone and written support for our customers
Support with bookings, rebookings and complaints
Handling inquiries in first-level support
Working with modern systems and digital prebooking solutions
Close collaboration with internal specialist departments
Opportunity to contribute own ideas and actively participate in shaping processes

Requirements:

Strong service and customer orientation
Enjoyment of communication – even in stressful situations
Good German skills and conversational English skills
Ideally, experience in customer service or a call center (not a must)
Safe handling of PCs and common software (MS Office)
Reliability, resilience and a solution-oriented approach to work
Willingness to work shifts between 6:00 am and 9:00 pm (no night work, occasional weekends)

What we offer:

A secure job in one of Germany's most exciting locations
No night work
Structured onboarding and dedicated contacts
Modern work environment and digital tools
A friendly team with an international environment
Career development opportunities within a growing company

Additional Information:

Job Posted:
March 13, 2026

Expiration:
April 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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