Service Advocate, CVS Health

CVS Health

Location:
United States, New Albany

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.00 - 28.46 USD / Hour

Save Job

Apply Position

Job Description:

Our Aetna One Advocacy program is Aetna’s premier service and clinical offering for Aetna members nationwide. Advocates engage members through personalized, premium, and frequent touchpoints to deliver a simple, powerful, and proactive member experience. The position involves onsite training followed by the option to work remotely for new employees in good standing. This role focuses on advocating for members to enable a more connected and compassionate healthcare journey.

Job Responsibility:

Advocating for the member
Asking the unasked questions
Listening for trigger words that may prompt nurse involvement
Locating providers and setting appointments for members
Working in multiple systems simultaneously to resolve member concerns
Addressing members’ healthcare needs
Creating behavior change
Delivering a proactive member experience
Providing end-to-end ownership of member support

Requirements:

6 plus months in customer service role
High School Diploma or G.E.D required

Nice to have:

Strong written & verbal communication skills
Ability to multi-task, prioritize and effectively adapt to a fast-paced changing environment
Demonstrated organizational and communication skills
Intermediate typing skills – 50 WPM strongly desired
Deep problem-solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Highly perceptive individual with strong self-awareness and empathy in interacting with various audiences
Demonstrated propensity for responsiveness and a sense of urgency when helping members
Demonstrated ability to uphold Aetna’s values of caring, inspiration, integrity, and excellence in each member interaction and in building team cohesiveness
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to work effectively in a team environment
Ability to learn and retain in a complex environment
1 year of call center experience in a fast-paced environment
Previous Healthcare Experience

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
May 29, 2025

Expiration:
June 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Service Advocate