Service Advocate, CVS Health

CVS Health

Location:
United States, San Antonio

Category:
Customer Service

Contract Type:
Not provided

Salary:

17.00 - 28.46 USD / Hour

Save Job

Job offer has expired

Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Provide support and guidance to CSRs during active calls, helping them navigate questions and workflows
Handle escalated member service inquiries and issues, working to de-escalate and resolve concerns efficiently
Engage with and educate members based on their unique needs and preferences, using integrated service tools
Act as a knowledge resource for CSRs, helping to improve their performance and understanding of company services

Requirements:

1+ years of customer service experience such as call center and/or retail
Strong problem-solving skills with demonstrated ownership qualities
Empathy, compassion, and excellent listening skills
Ability to de-escalate situations and remain calm under pressure

Nice to have:

1+ years of Medicare knowledge experience
Intermediate skills with Windows-based applications
Previous experience handling escalated member issues
Effective communication and documentation skills
Quick learner with the ability to apply new skills quickly
Strong analytical skills focusing on accuracy and attention to detail
Understanding of medical terminology and strong problem-solving and negotiation skills
Computer literacy to navigate internal/external systems
Bilingual Spanish

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
July 03, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Service Advocate