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Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Liverpool

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

29500.00 - 32250.00 GBP / Year
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Job Description:

As a Service Advisor, you’ll play an essential role in the success of our service department. This is a modern, customer-focused position that combines both front-of-house and back-of-house responsibilities, supporting customers through traditional service interactions as well as our newly implemented self-service key drop-off and digital check-in system, reflecting our move toward modern technology and smarter ways of working.

Job Responsibility:

  • Being the first point of contact for customers, ensuring a seamless service experience from start to finish
  • Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service
  • Maintaining accurate records of service appointments, repairs, and customer interactions
  • Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets
  • Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard

Requirements:

  • Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable
  • Outstanding communication skills and a strong commitment to providing excellent customer service
  • A clean driving record is essential for the role
  • A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results
  • A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment
  • Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently
What we offer:
  • Up to 27 days Holiday
  • Employee assistance programmes
  • Wellbeing courses
  • Medicash Healthcare
  • Pension scheme
  • Life assurance cover
  • Employee reward & recognition schemes
  • Annual children’s Christmas party & staff party
  • Staff discounts
  • £1,000 referral award
  • Full training provided to become BMW Manufacturer accredited

Additional Information:

Job Posted:
February 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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