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Hartwell Logo Hartwell · Sales

Service Advisor

United Kingdom, Abingdon · Job Posted March 26, 2026
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Job Description

Hartwell Abingdon are seeking a Service Advisor to come and join the team where we represent Omoda/Jaecoo, Ford Commercial Vehicles and GMW Ora.

Job Responsibility

  • Deal with any customer enquiries over the phone and face to face
  • Ordering, booking out parts, invoicing and taking payment
  • Checking in parts deliveries
  • Assisting with parts stock check
  • Liaising with the workshop, service advisors and customers
  • Ensuring prices are entered onto VHC within required time
  • Contact customers offering special promotions that are available from time to time
  • Pick parts and check for damage or shortages
  • Pre-pick parts for those jobs pre-booked into Workshop

Requirements

  • Retail / administration / reception experience
  • Good telephone manner
  • Excellent customer service skills
  • Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable
  • Full, valid and clean UK driving license
  • Candidates must have the ability to communicate at all levels

What we offer

  • 22 days annual holiday
  • Workplace pension scheme
  • Staff discounts
  • Career opportunities
  • On site parking
  • Free parking
  • Company events
  • Health and wellbeing
  • Employee Benefit portal
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