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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Advisor

United Kingdom, Hereford 30000.00 - 32000.00 GBP / Year · Job Posted April 20, 2026
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Job Description

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

Job Responsibility

  • Setting customer expectations
  • Keeping in touch with customers throughout the service or repair of their vehicle
  • Up selling additional products
  • Follow-up with the customer to ensure they are happy with the work carried out
  • Acting as the relationship manager between the customer and the workshop

Requirements

  • Previous customer facing service experience
  • Customer focus
  • Relationship maintenance skills
  • Communication skills
  • Ability to work in a fast-paced environment whilst meeting targets and deadlines

Nice to have

Previous experience within the role

What we offer

  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity
  • On-going training opportunities
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