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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Advisor

United Kingdom, Manchester 29500.00 - 32250.00 GBP / Year · Job Posted April 20, 2026
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Job Description

As a Service Advisor, you’ll play an essential role in the success of our service department. This is a modern, customer-focused position that combines both front-of-house and back-of-house responsibilities, supporting customers through traditional service interactions as well as our newly implemented self-service key drop-off and digital check-in system, reflecting our move toward modern technology and smarter ways of working.

Job Responsibility

  • Being the first point of contact for customers, ensuring a seamless service experience from start to finish
  • Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service
  • Maintaining accurate records of service appointments, repairs, and customer interactions
  • Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets
  • Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard

Requirements

  • Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable
  • Outstanding communication skills and a strong commitment to providing excellent customer service
  • A clean driving record is essential for the role
  • A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results
  • A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment
  • Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently

What we offer

  • Up to 27 days Holiday
  • Employee assistance programmes
  • Wellbeing courses
  • Medicash Healthcare
  • Pension scheme
  • Life assurance cover
  • Employee reward & recognition schemes
  • Annual children’s Christmas party & staff party
  • Staff discounts
  • £1,000 referral award
  • Full training provided to become BMW Manufacturer accredited
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