Service Advisor

Here at Vertu Volkswagen Leeds, we have a fantastic opportunity for a Service Advisor to come and join our well established and high-performing business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. The Brand: Working with Volkswagen means representing one of the most recognisable and trusted automotive brands globally, known for its blend of innovation, quality and everyday usability. From iconic models such as the Golf and Polo to the increasingly popular Tiguan and Volkswagen's expanding electric range including the ID.3 and ID.4, the brand continues to attract a wide and loyal customer base, ensuring a steady flow of service and aftersales opportunities. The Location: Our Leeds site is ideally positioned within a major UK city, benefiting from excellent road links including the M62 and strong commuter access, as well as a large and diverse customer catchment. This creates a busy and engaging environment, providing consistent customer interaction and opportunity to build long-term relationships within a thriving retail area. We are offering a £35,521.10 basic salary plus company benefits. The Service Advisor role is one of the most exciting and important positions in our dealership. Like us, you understand that customer service isn't just about providing a service – it's about building warm, trusted relationships. The role holder acts as the key relationship manager between the customer and the workshop, ensuring our customer satisfaction levels remain consistently outstanding. You will be responsible for setting clear customer expectations and keeping them informed throughout the service or repair of their vehicle, identifying opportunities to upsell additional products, and following up to ensure complete satisfaction with the work carried out. For this role, we are looking for you to have previous customer-facing experience; this is essential to be considered. Customer focus, relationship management and strong communication skills are of paramount importance, as is the ability to thrive in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential. We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, progression opportunities and a range of benefits you would expect from an employer of choice, which includes: 25 days holiday rising with length of service - plus bank holidays; Access to our online rewards platform giving you cash back and discounts for multiple retailers; Preferential Service Rates; Colleague Purchase Scheme; Share Incentive Scheme; Pension; Enhanced Maternity & Paternity. Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include verifying your recent employment, address, credit history and a criminal record check.