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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Advisor

United Kingdom, Newcastle upon Tyne Employment contract 33213.00 GBP / Year · Job Posted May 29, 2026
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Job Description

As a Service Advisor, you’ll play a vital role at the heart of the dealership – acting as the link between our customers and our workshop team. This is far more than just booking in vehicles; it’s about building strong, lasting relationships and delivering an outstanding customer journey from start to finish.

Job Responsibility

  • Welcome customers and understand their vehicle service or repair needs
  • Keep customers informed throughout the process, managing expectations at every stage
  • Identify opportunities to recommend additional products and services
  • Ensure every customer leaves satisfied with the service they’ve received

Requirements

  • Previous experience in a customer-facing role (essential)
  • Strong communication skills and a genuine passion for customer service
  • Confidence working in a fast-paced environment with targets and deadlines
  • Ability to build relationships and deliver a consistently high standard of service
  • Experience as a Service Advisor is advantageous but not essential

What we offer

  • 25 days holiday, increasing with length of service, plus bank holidays
  • Access to a generous rewards and discounts platform
  • Preferential service rates and colleague purchase scheme
  • Share Incentive Scheme and company pension
  • Enhanced maternity and paternity benefits
  • Ongoing training, clear career progression, and industry-leading development opportunities
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