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Join Williams and discover a modern, customer-focused Service Advisor role where smart technology, great service and work-life balance genuinely come together. This is not a traditional Service Advisor role. We've moved with the times.
Job Responsibility:
Acting as the main point of contact for service and repair customers
Welcoming customers and setting clear expectations for their visit
Managing bookings, vehicle check-ins and customer updates throughout the day
Supporting customers using our digital check-in and self-service key drop-off systems
Explaining recommended work clearly and professionally
Liaising closely with the workshop team to ensure vehicles are completed on time
Requirements:
Previous experience as a Service Advisor or within a customer-facing automotive role is desirable
Strong communication and customer service skills
A professional and positive approach with the ability to build rapport quickly
Excellent organisation skills and attention to detail
Ability to work well within a busy team environment
A genuine passion for delivering outstanding customer experiences
Full UK Driving Licence required
What we offer:
Monthly performance bonus, with on-target earnings of £4,800 per year
Career development plan, including full manufacturer training and certification
Structured working hours, 40-hour week with Saturday mornings on a 1-in-4 rota
Ongoing investment in digital aftersales systems
Prestige staff car options and staff discounts across the Group
Great facilities and a professional, supportive team environment
30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
£1,000 employee referral bonus
Medicash healthcare scheme
Employee Assistance Programme (EAP)
Wellbeing courses and support
Company pension scheme and life assurance cover
Employee reward and recognition schemes
Annual Williams summer staff event and children's Christmas party