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Vertu Volkswagen Harrogate offers a fantastic opportunity for a Service Advisor to join their well established business. The role acts as the relationship manager between the customer and the workshop, ensuring outstanding customer satisfaction. The role holder will be responsible for setting customer expectations, keeping in touch during service or repair, up selling additional products, and follow-up.
Job Responsibility
Setting customer expectations
Keeping in touch with customers throughout service or repair
Up selling additional products
Follow-up with customer to ensure satisfaction
Requirements
Previous customer facing service experience
Customer focus
Relationship maintenance
Communication skills
Ability to work in a fast-paced environment
Meeting targets and deadlines
Nice to have
Previous experience within the role
What we offer
25 days holiday rising with length of service plus bank holidays
Access to online rewards platform giving cash back and discounts for multiple retailers