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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Service Advisor

United Kingdom, Liverpool Employment contract 29500.00 - 32250.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Join Williams Motor Group and discover a modern, customer‑focused Service Advisor role where smart technology, great service and work-life balance genuinely come together. This is not a traditional Service Advisor role. We’ve moved with the times.

Job Responsibility

  • Acting as the main point of contact for service and repair customer
  • Welcoming customers and setting clear expectations for their visit
  • Managing bookings, vehicle check-ins and customer updates throughout the day
  • Supporting customers using our digital check-in and self-service key drop-off system
  • Explaining recommended work clearly and professionally
  • Liaising closely with the workshop team to ensure vehicles are completed on time

Requirements

  • Previous experience as a Service Advisor or within a customer-facing automotive role is desirable
  • Strong communication and customer service skills
  • A professional and positive approach with the ability to build rapport quickly
  • Excellent organisation skills and attention to detail
  • Ability to work well within a busy team environment
  • A genuine passion for delivering outstanding customer experiences
  • Full UK Driving Licence required

What we offer

  • Monthly performance bonus, with on-target earnings of £4,800 per year
  • Career development plan, including full manufacturer training and certification
  • Structured working hours, averaging a 41-hour week with Saturday mornings on a 1‑in‑4 rota
  • Ongoing investment in digital aftersales systems
  • Prestige staff car options and staff discounts across the Group
  • Great facilities and a professional, supportive team environment
  • 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
  • £1,000 employee referral bonus
  • Medicash healthcare scheme
  • Employee Assistance Programme (EAP)
  • Wellbeing courses and support
  • Company pension scheme and life assurance cover
  • Employee reward and recognition schemes
  • Annual Williams summer staff event and children’s Christmas party
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