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Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Harlow

Category:
Customer Service

Contract Type:
Not provided

Salary:

30000.00 GBP / Year

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Job Description:

Join our team at Vertu Harlow Multi-Franchise Service Centre and become a valued Service Advisor. The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships.

Job Responsibility:

Act as the relationship manager between the customer and the workshop
Ensure customer satisfaction levels are outstanding
Set customer expectations
Keep in touch with customers throughout the service or repair of their vehicle
Up sell additional products
Follow-up with the customer to ensure they are happy with the work carried out

Requirements:

Previous customer facing service experience
Customer focus
Relationship maintenance skills
Communication skills
Ability to work in a fast-paced environment whilst meeting targets and deadlines

Nice to have:

Previous experience within the role

What we offer:

25 days holiday rising with length of service - plus bank holidays
Access to online rewards platform giving cash back and discounts for multiple retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Pension
Enhanced Maternity & Paternity
On-going training opportunities
Career path and progression

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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