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Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Stratford-upon-Avon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a friendly, organised, and proactive Service Advisor to join our team. This role is pivotal to our success as you will be the primary point of contact for customers, managing their service and repair needs efficiently and professionally. Your excellent communication skills and automotive knowledge will help build trust and loyalty with our valued clients.

Job Responsibility:

  • Act as the first point of contact for customers booking vehicle servicing and repairs, both in person and over the phone
  • Provide clear and accurate information regarding service requirements, costs, and timelines
  • Liaise with the workshop team to schedule and prioritise work, ensuring smooth workflow and timely delivery
  • Monitor job progress and keep customers informed of any changes or additional work required
  • Prepare and process invoices, ensuring accuracy and compliance with company policies
  • Handle customer queries and resolve issues promptly to maintain high satisfaction levels
  • Maintain accurate records of customer interactions, vehicle details, and service history
  • Promote additional products and services, such as MOT testing and vehicle health checks
  • Support the team in meeting sales targets and key performance indicators (KPIs)

Requirements:

  • Previous experience as a Service Advisor or in a customer-facing role within the automotive industry is highly desirable
  • Strong communication and interpersonal skills with a friendly and approachable manner
  • Good organisational skills with the ability to multitask and prioritise effectively
  • Basic understanding of vehicle servicing and repairs
  • Proficient in using computer systems and software for booking and invoicing
  • A full UK driving licence is preferred
  • Ability to work well both independently and as part of a team
What we offer:
  • Competitive salary package reflecting your experience and skills
  • Permanent, full-time position with a supportive work environment
  • Opportunities for training and career development within the automotive sector
  • Contributory pension scheme
  • Employee discounts and other company perks
  • Generous holiday entitlement
  • Access to a friendly and professional team culture

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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