Service Advisor

• Provide first level of non-clinical triage using SystmOne questionnaires
• Book visits and signpost callers, escalating urgent cases
• Act as single point of contact for referrals and appointments
• Input and update patient records
• Process Subject Access Requests
• Distribute work within the team ensuring KPIs are met
• Report untoward events/near misses

• Understanding of confidentiality/ Data Protection
• Knowledge of customer relations and an understanding of cultural issues
• Excellent communication skills both written and verbal
• Excellent telephone manner
• Excellent interpersonal skills
• Ability to effectively prioritise and organise own workload to meet deadlines
• Advanced keyboard skills
• Able to communicate effectively with customers when in distress
• Able to work effectively as part of a team
• Train others on own role and procedures
• Ability to act on own initiative and work unsupervised
• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Ability to work out of hours
• To participate in and fulfil the requirements of the Directors on-call arrangements
• Educated to GCSE level or equivalent
• RSA III or equivalent working experience
• Knowledge of Microsoft Office to include Outlook/ Word and Excel
• Proven administrative experience, specifically telephone-based work
• Prove experience of handling queries and solving problems over the telephone
• Experience of dealing with sensitive/confidential information
• Experience of working within Multidisciplinary teams

• Educated to A-Level or equivalent
• ECDL qualification
• Administration or Customer Service NVQ 3 or equivalent
• Good working knowledge of SystmOne

Enhancements for working evenings after 20:00hrs, weekends & Bank Holidays under Agenda for Change Terms & Conditions