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Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , York

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

30900.00 - 32445.00 GBP / Year
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Job Description:

Here at Vertu BMW York, we have an excellent opportunity for a Service Advisor to join our well-established dealership. If you’re looking to progress your career within one of the UK’s largest and most respected motor retail groups, this could be the ideal next step. The Service Advisor position is both exciting and essential to our dealership’s success. You will be the link between the customer and the workshop, ensuring a smooth and professional experience from start to finish.

Job Responsibility:

  • Setting clear expectations for customers regarding their vehicle’s service or repair
  • Maintaining regular communication throughout the process
  • Identifying and offering additional products or services where appropriate
  • Ensuring customers are fully satisfied with the work completed
  • Supporting workshop efficiency through accurate job logging and coordination

Requirements:

  • Previous customer-facing service experience (essential)
  • Strong communication skills and a genuine customer-focused approach
  • The ability to manage a busy workload while meeting deadlines
  • Confidence in building warm, trusted relationships

Nice to have:

  • Previous experience as a Service Advisor
  • Official BMW accreditation
What we offer:
  • 25 days holiday rising with length of service - plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity
  • On-going training opportunities

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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