Service Advisor

• Assist the Service Department by promoting accurate and productive workshop throughputs, helping to meet the departments financial and non-financial targets
• Deal with customer requirements for service and repair in a friendly and courteous manner

• Previous experience as a Service Advisor within the Motor Industry
• Ability to take ownership of your role, with strong attention to detail and an ability to multitask and find innovative solutions to difficult problems
• Strong written and verbal communication skills, and ability to accurately use computerized systems where possible
• Ability to deliver the highest levels of customer service to both external customers and the internal Service Department, maintaining the customer contact system
• Passion for the luxury industry, ability to recognise excellence and good knowledge of the brands H.R. Owen work with
• Confident and proficient in the use of Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Outstanding interpersonal skills and ability to communicate regularly with a wide range of people at all levels across the company
• Up to date knowledge of Service/Warranty Procedures to ensure any claims are processed fairly and as quickly as possible

Support, advice and regular training activities to develop candidates to the highest level possible