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Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Northampton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

30900.00 GBP / Year
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Job Description:

At Vertu Nissan Northampton, we have an exciting opportunity for an experienced Service Advisor to join our friendly and established team. If you're passionate about delivering outstanding customer service and have experience in a similar role or within the motor industry, we’d love to hear from you. As one of the largest motor retailers in the UK, Vertu Motors is committed to building trusted relationships with our customers and providing a workplace where every colleague can thrive.

Job Responsibility:

  • Be the vital link between customers and the workshop team
  • Manage customer expectations
  • Keep customers updated throughout the service or repair process
  • Ensure customers leave fully satisfied with the work carried out
  • Identify and offer additional services where appropriate
  • Aim to deliver an excellent customer experience

Requirements:

  • Experience as a Service Advisor or in a customer-facing role within the motor industry is essential
  • Strong interpersonal and communication skills
  • Confidence working in a fast-paced environment while meeting targets and deadlines
  • A passion for building positive, long-term customer relationships
What we offer:
  • No weekend working
  • 25 days holiday, increasing with length of service – plus bank holidays
  • Access to online rewards platform – with discounts and cashback from top retailers
  • Preferential rates on vehicle servicing
  • Colleague car purchase scheme
  • Company pension & share incentive scheme
  • Enhanced maternity & paternity leave
  • Ongoing training and development to support career progression

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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