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Service Advisor

tdxltd.co.nz Logo

TDX Ltd

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Location:
New Zealand , Christchurch

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provide critical admin and coordination support to our hardworking mechanics and highly valued customers. You'll be the go-to person who ensures everyone is kept in the loop, work is scheduled like clockwork, and customers come away feeling like they’ve just been looked after by family.

Job Responsibility:

  • Open new job’s ensuring all relevant information is entered including customer order number, machine details, make and model, km/hrs, correct serial numbers, registration number etc
  • Work with Parts Correspondents to ensure there is stock on hand that we need
  • Submit warranty claims to our Warranty department
  • Assist Service Foreman with weekly invoicing to go out
  • Answering all incoming calls to the Service area
  • Organise the preparation of service job packs for the mechanics to take to site for their repairs
  • Prepare and send quotations
  • Code supplier invoices
  • Send out customer service inspection and defect reports to customers
  • Maintain workshop scheduling system for all workshop jobs on
  • Responsible for maintaining WIP and ensure this is up to date and accurate for reporting
  • Be the right hand to the Service Manager

Requirements:

  • Previous experience in a similar role, or in a heavy automotive workshop environment
  • Previous experience with processing orders, invoices, client files
  • Able to work independently and within a team environment
  • Very reliable and punctual
  • Well organised, methodical and efficient
  • High levels of accuracy
  • Understand the importance of great customer service
  • Open, warm and friendly approach to others
  • Up to speed with Health and Safety practices
What we offer:
  • Get paid weekly
  • onsite parking
  • life insurance
  • discounted medical insurance
  • staff discount on retail products
  • join our social club

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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