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Service Advisor

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JH Rose Logistics

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Location:
United States , Las Cruces

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 USD / Hour
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Job Description:

A Service Advisor greets customers and listens to their description of the problems or service needed, determines the type of service required, and prepares repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services.

Job Responsibility:

  • Greet customers, listen to their service needs and concerns
  • Secure agreement with customers before repairs are started
  • Determine warranty eligibility
  • Create and update service orders in the system
  • Communicate with technicians to relay customer issues and track progress
  • Provide accurate estimates and timelines for service completion
  • Follow up with customers regarding service status and approvals
  • Maintain organized records of service history and customer interactions
  • Assist with scheduling appointments and managing service calendars
  • Ensure customer satisfaction through professional and courteous service
  • Maintain the upkeep of the shop
  • Assist the Service Manager as needed

Requirements:

  • High school diploma or equivalent
  • 2 or more years’ minimum experience
  • preferably in the Heavy-Duty Truck Industry
  • Valid driver's license and clean driving record, CDL a plus
  • Sales Skills and ability to make appropriate service recommendations
  • Basic engine knowledge
  • Strong communication and interpersonal skills
  • Basic computer proficiency (Microsoft Office, service software)
  • Ability to multitask and stay organized under pressure
  • Ability to solve problems in an efficient and effective manner
What we offer:
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Tuition Reimbursement
  • Vision insurance
  • Health Savings Account

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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