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Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Coulsdon

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

32220.00 - 38664.00 GBP / Year
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Job Description:

Service Advisor – Renault Croydon Location: Coulsdon (CR5) Salary: £32,220 pa + overtime & bonus (OTE £38,664 pa) Contract: 12‑month Fixed‑Term Contract (Maternity & Holiday Cover) Hours: Full‑time, Monday–Friday 8:00am–6:00pm, plus 1‑in‑3 Saturdays (8:30am–12:30pm) Join Our Aftersales Team Renault Croydon is seeking a Service Advisor to join our welcoming Aftersales team in Coulsdon. This role is offered on a 12‑month fixed‑term contract, primarily to cover maternity leave and planned holiday periods within the team. You’ll be part of a supportive, well‑established dealership environment where providing a calm, professional, and helpful experience for every customer is central to how we work.

Job Responsibility:

  • Managing customer communication, both face‑to‑face and over the phone
  • Booking vehicles in, estimating costs, and preparing invoices
  • Liaising clearly with Technicians throughout the day
  • Keeping customers updated on progress and gaining authority for additional work
  • Organising courtesy cars and ensuring smooth handovers
  • Using systems such as Kerridge, Autoline, Keyloop/CDK
  • Promoting products and services in a supportive, non‑pressured way

Requirements:

  • Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role
  • Comfortable managing a busy diary and maintaining accurate records
  • Confident communicators who build trust with customers
  • Organised, calm under pressure, and focused on delivering a professional experience
  • Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous
  • A full UK manual driving licence (covering both manual and automatic vehicles) is essential

Nice to have:

  • Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role
  • Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous
What we offer:
  • 33 days’ annual leave including Bank Holidays (with option to buy or sell additional days)
  • Excellent manufacturer training and clear career development opportunities
  • Pension scheme with life assurance cover
  • Share Incentive Scheme
  • Staff discounts on vehicles, parts, servicing, and accessories
  • Free mortgage and pension advice seminars
  • Cycle to Work scheme, including e‑bikes
  • Discounted gym membership
  • Enhanced Maternity and Paternity policies
  • Eye test voucher scheme

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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