Service Advisor

• Serving as the main point of contact for service customers and managing their relationships effectively
• Maintaining strong customer satisfaction and encouraging long-term loyalty
• Collaborating with the workshop team to ensure services are delivered promptly and efficiently
• Providing leadership and mentorship to support the broader service team
• Managing customer expectations and staying in touch with clients throughout every stage of the service or repair process
• Promoting additional products and following up to confirm that customers are satisfied with the work completed

• Previous customer-facing service experience is essential
• Experience within the automotive industry is preferred but not essential
• Ability to work in a fast-paced environment whilst meeting targets and deadlines
• Excellent communication and relationship-building skills

Experience within the automotive industry

• 25 days holiday rising with length of service – plus bank holidays
• Access to our online rewards platform giving you cashback and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity
• Continuous training both in house as well as Toyota GB training
• Clear career pathway and opportunity to progress