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Service Advisor

Taylors Vauxhall Boston

Location:
United Kingdom, Boston

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Due to continued investment in our servicing department, we are looking to recruit an experienced Service Advisor to join our busy and growing team at Taylors Peugeot, Boston. We operate a highly successful Service Department representing Peugeot, Ford, and Citroën, and thanks to the dedication of our team, we are now enjoying an exciting period of growth and expansion. As a family-run business, we pride ourselves on delivering exceptional customer service. Our commitment has been recognised with prestigious awards, including the Ford President’s Award for outstanding service and the Peugeot Guild of Gold Lion Award.

Job Responsibility:

Greeting and assisting customers with service enquiries
Booking in vehicles and managing service schedules
Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in the workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
Delivering a professional, friendly, and efficient experience at all times

Requirements:

Customer-focused and well-presented, with excellent communication skills
Highly organised and able to manage a busy workload under pressure
Possessing strong interpersonal skills, with excellent time management and organisational ability
Confident with IT systems and administration tasks
Experienced within a Service Advisor role (at least 1 year preferred)
Familiar with Kerridge and other dealer management systems (preferred)

Nice to have:

Familiar with Kerridge and other dealer management systems

What we offer:

Competitive salary
Holiday entitlement of 22 days plus bank holidays
Company pension scheme
Staff discount
1 free MOT per year
Ongoing Manufacturer-led training and development opportunities
The chance to be part of an award-winning team
A supportive, family-run business environment where your contribution is valued

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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