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Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Brentford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

32220.00 - 38664.00 GBP / Year
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Job Description:

Join Our Aftersales Team. Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You’ll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do.

Job Responsibility:

  • Managing customer communication, both in person and over the phone
  • Booking vehicles in, estimating costs, and preparing invoices
  • Liaising clearly with Technicians throughout the day
  • Keeping customers updated on progress and gaining authority for additional work
  • Organising courtesy cars and ensuring smooth handovers
  • Using systems such as Kerridge, Autoline, Keyloop/CDK
  • Promoting products and services in a supportive, non-pressured way

Requirements:

  • Experienced in a dealership Service Advisor, Service Booking, or Service Reception role
  • Comfortable managing a busy diary and maintaining accurate records
  • Confident communicators who build trust with customers
  • Organised, calm under pressure, and focused on delivering a professional experience
  • Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable)
  • A full UK manual driving licence (manual and automatic) is essential
What we offer:
  • 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
  • Access to our company loan car scheme
  • Excellent manufacturer training and clear career development opportunities
  • Pension scheme with life assurance cover
  • Share Incentive Scheme
  • Staff discounts on vehicles, parts, servicing, and accessories
  • Free Mortgage and pension advice seminars
  • Cycle‑to‑Work scheme, including e‑bikes
  • Discounted gym membership
  • Enhanced Maternity and Paternity policies
  • Eye‑test voucher scheme

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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