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We are looking for a Service Advisor to support a busy automotive service operation in Bastrop, Texas. This Long-term Contract position will serve as the main point of contact for customers, helping them understand service needs, repair recommendations, and expected timelines with clarity and professionalism. The ideal candidate brings strong customer service skills, attention to detail, and the ability to coordinate effectively with technicians and internal staff. This role is well suited for someone who can manage a fast-paced workflow while creating a positive service experience from arrival through vehicle pickup.
Job Responsibility
Welcome customers, gather vehicle concerns, and document service needs thoroughly at intake
Open, update, and finalize repair orders while maintaining accurate service records in the dealership management system
Advise customers on recommended maintenance, repair options, warranty-related work, and preventive service based on vehicle condition and mileage
Communicate diagnostic findings, estimated costs, and completion timelines in a clear and detail-focused manner
Partner with service technicians to track progress, confirm repair details, and help keep work moving efficiently
Provide timely status updates throughout the repair process and respond promptly to customer questions or concerns
Review completed services, invoices, and supporting documentation with customers before vehicle delivery
Support recall, warranty, and goodwill service discussions in alignment with manufacturer and dealership standards
Promote available service programs, maintenance offers, and value-added recommendations that support long-term vehicle care
Assist with front-office operations such as reception coverage, supply coordination, and other administrative tasks as needed
Requirements
High school diploma or equivalent is required
Prior experience in a Service Advisor, automotive customer service, or similar client-facing role is preferred
Ability to explain technical service information to customers in a straightforward and detail-oriented way
Strong organizational skills with the ability to manage multiple repair orders and follow-up tasks at once
Comfortable working in a high-volume automotive service environment with changing priorities
Experience using dealership or service management software, including Reynolds & Reynolds, is preferred
Working knowledge of customer service best practices, administrative office support, and basic accounts payable tasks is a plus