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Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Rochdale

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28000.00 - 30000.00 GBP / Year
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Job Description:

Are you a driven, motivated professional with a background in the motor trade? Do you want to take the next step in your career with a prestigious, family-run business in the North West? If so, we’d love to hear from you!

Job Responsibility:

  • Being the first point of contact for customers, ensuring a seamless service experience from start to finish
  • Delivering exceptional customer service by understanding customer needs, providing accurate estimates, and keeping clients informed about the progress of their vehicle service
  • Maintaining accurate records of service appointments, repairs, and customer interactions
  • Identifying and recommending additional services or products where appropriate, enhancing the customer experience while achieving sales targets
  • Working closely with the workshop and other departments to ensure services are completed on time and to the highest standard

Requirements:

  • Proven experience as a Service Advisor or in a similar role within the automotive industry is highly desirable
  • Outstanding communication skills and a strong commitment to providing excellent customer service
  • A clean driving record is essential for the role
  • A genuine interest in the automotive industry, combined with a strong work ethic and dedication to delivering results
  • A collaborative attitude with the ability to work closely with colleagues in a busy, fast-paced environment
  • Ability to address customer concerns, resolve issues, and suggest suitable solutions quickly and efficiently
What we offer:
  • Up to 27 days holidays (based on length of service), plus 8 bank holidays
  • Employee Assistance Programmes
  • Wellbeing Courses
  • Medicash Healthcare
  • Pension Scheme
  • Life Assurance Cover
  • Employee Recognition & Reward Schemes
  • Annual children’s Christmas party & staff party
  • Staff Discounts
  • £1,000 Referral Bonus
  • Subsidised Prestige Car Scheme

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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