Service Advisor

Here at Vertu Toyota Glasgow, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £32,000 basic salary plus company benefits. You’ll be working closely with an experienced Service Team — and with 91% of our colleagues rating Toyota Glasgow as a great place to work, we’re incredibly proud of the culture, training and career development we offer. We are also extremely proud that Vertu Toyota Glasgow has been recognised as Business Centre of the Year at the Toyota BRIT (Best Retailer in Town) Awards, and has recently been named Best Motor Dealer in Glasgow at the Scottish Business Awards regional finals. The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out. For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.