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Service Advisor

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Social Value Portal Ltd

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Location:
United Kingdom , Croydon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

29000.00 - 30000.00 GBP / Year
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Job Description:

Drive Customer Excellence – Join the Toyota Croydon Aftersales Team. Are you a people-oriented professional with experience in vehicle servicing or customer support? We’re growing our team at Toyota Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.

Job Responsibility:

  • Engage with customers in person and over the phone to discuss their service and MOT needs
  • Book appointments from the lead qualification team
  • Recommend suitable maintenance and repair solutions based on customer needs and budget
  • Clearly explain work required, associated costs, and timeframes
  • Maintain regular contact with customers and keep them informed on progress
  • Provide a professional, honest, and transparent aftersales experience
  • Upsell additional services and plans where appropriate
  • Meet individual and team targets across upsells and customer satisfaction
  • Cover Lexus site as needed

Requirements:

  • Experience as a Service Advisor at a main dealer or independent garage
  • Excellent communication and interpersonal skills
  • Sales-driven mindset with a strong focus on customer satisfaction
  • Organised, professional, and calm under pressure
  • Able to work efficiently in a fast-paced environment
  • A full UK driving licence is essential
What we offer:
  • Uncapped upsell commission
  • Team bonus scheme
  • Career development across 11 Toyota and Lexus dealerships
  • Full manufacturer training and support
  • Vehicle Purchase & Servicing Discounts – For you and your family
  • Perkbox Membership – Access major retailer discounts, wellness tools & monthly treats
  • Virtual GP – 24/7 health consultations and mental wellbeing support
  • Life Assurance & Long-Term Illness Cover
  • Free Eye Tests at Specsavers
  • 6 Weeks Annual Leave (rising with service)
  • Holiday Carry-Over Option
  • Long Service Awards & Bonuses (up to £1,500)
  • Celebration Gifts – Birthdays, weddings, new arrivals
  • Aviva Pension Scheme with employer contributions
  • Employee Assistance Programme – 24/7 support for health, finance, legal, and emotional matters

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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