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We are looking for a Full-Time Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous sales experience. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, addressing customer inquiries and managing required documentation. We have a great team working environment and want to keep it that way, NO DRAMA ALLOWED!
Job Responsibility
Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Communicate with customers through every step of the process, from initial phone call to check out to follow up
Ensure repairs and maintenance tasks are completed in a timely manner
Learn and apply best practices for improving sales and customer service techniques
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
Requirements
High school diploma or GED required bachelor’s degree preferred
Valid state-issued driver’s license and clean driving record are required
Successful completion of a pre-employment drug and background screening
Quick learner with ability to work independently
Experience as an automotive service writer or service advisor is preferred
Prior understanding of automotive technology, automotive service technician job duties, and automotive repair services is preferred