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We are offering a basic salary of £33,213 plus company benefits! The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
Job Responsibility:
Setting customer expectations
Keeping in touch with customers throughout service or repair
Up selling additional products
Follow-up with customers to ensure satisfaction
Requirements:
Previous customer facing service experience (essential)
Customer focus
Relationship maintenance
Communication skills
Ability to work in a fast-paced environment
Meeting targets and deadlines
Nice to have:
Previous experience within the role
What we offer:
25 days holiday rising with length of service
Bank holidays
Online rewards platform with cash back and discounts for multiple retailers